Patient Access Liaison - TEPEZZA - St. Louis, Missouri (Rare Disease)
Job title: Patient Access Liaison - TEPEZZA - St. Louis, Missouri (Rare Disease) in Saint Louis, MO at Amgen
Company: Amgen
Job description: Career Category SalesJob DescriptionMust live in territory, Missouri or Iowa.HOW MIGHT YOU DEFY IMAGINATION?If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.LiveWhat will you doLet’s do this. Let’s change the world. In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in a highly visible, strong team environment to provide exceptional customer service on all levels. The PAL will work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more.
- Secure written or electronic patient consent to Amgen By Your Side for patients in the assigned geography
- Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections
- Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient’s family and team of healthcare providers to empower the patient to become their own advocate
- Educate the patient on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access
- Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed
- Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Amgen rare disease therapies, common prior authorization requirements, and coding and billings requirements
- Investigate access challenges pre and post-infusion, to include support for denied claims and claim reviews
- Partner with Safety and PV and report AE’s and product complaints through medical information.
- Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements
- Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
- Master's degree and 4 years of patient services, and/or access and reimbursement, experience
- Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience
- Scientific background and ability to learn product and disease information.
- Nursing or other clinical background a plus
- Access and reimbursement for buy and bill products
- Orphan or Rare disease experience.
- Familiarity with HIPAA guidelines and FDA requirements.
- Familiarity with and Adherence to internal and OIG Compliance guidelines a must
- Ability to handle difficult patient cases and resolve hurdles.
- Ability to work in a team environment and manage communication with case
- Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.
- Strong analytical skills and strategic mindset.
- Proficient in Microsoft Office.
- Professional, proactive demeanor.
- Strong interpersonal skills.
- Excellent written and verbal communication skills.
- Ability and willingness to conduct field travel, as well as to travel to company meetings, client sites, etc. including some overnight and weekend travel
- Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans and bi-annual company-wide shutdowns
- Flexible work models, including remote work arrangements, where possible