Executive Director, Operations C2ISR Group
Job title: Executive Director, Operations C2ISR Group in Wakefield, MA at Odyssey Systems
Company: Odyssey Systems
Job description: Position Summary:Odyssey Systems is seeking a dynamic and experienced Executive Director of Operations to lead our Command, Control, Intelligence, Surveillance, and Reconnaissance (C2ISR) programs within the C5ISR Business Unit. This executive-level role is central to driving the growth, performance, and strategic direction of Odyssey’s C2ISR portfolio. The Executive Director will oversee all aspects of operations management, including program execution, personnel leadership, financial performance (P&L), and customer engagement. The individual will lead a team of Operations Directors, Program Managers, and support staff to deliver high-quality results aligned with customer expectations and company objectives. A key focus of the role will be to foster collaboration between Operations and Business Development teams to expand existing partnerships and capture new business opportunities. The Executive Director will play a pivotal role in shaping strategies, processes, and tools to support both operational excellence and revenue growth.Based in Lincoln, MA, this position will require travel to engage with customers, industry partners, and Odyssey leadership. This is a high-impact, rewarding opportunity to lead a priority area in support of national security missions. Responsibilities:Duties include, but not limited to:
- Provide strategic direction for the company’s operational groups by establishing repeatable, structured, and consistent processes in accordance with overarching company processes to drive customer engagement, execute program efficiencies, and propel business growth.
- Facilitate operational strategic planning to ensure business and customer objectives are achieved.
- Promote integration across Odyssey departments to maximize operational efficiencies.
- Manage Group operational resources to meet operational objectives and manage budgets to achieve Revenue and Net Income goals.
- Plan and execute projects and customer engagements to achieve customer objectives, milestones, and benchmarks.
- Contract Execution
- Identify task requirements, interdependencies, and key resources for project success.
- Manage subordinate Operations Directors and Program Managers as appropriate to achieve program milestones.
- Continuously measure task performance and report progress, issues, problems, and variances from benchmarks.
- Ensure team performance consistently meets or exceeds established customer satisfaction benchmarks.
- Develop and foster solid customer relationships by providing honest value and communicating effectively with the customer to anticipate, identify and eliminate project deficiencies or issues.
- Communicate and meet frequently with the customer(s) to anticipate emerging requirements and develop effective support solutions.
- Partner with Talent Acquisition to attract, recruit, and retain team members who meet or exceed our high standards.
- Financial Management
- Plan and budget for all resources required to develop, expand, and maintain the customer relationship.
- Plan and budget for all resources required to develop, motivate, and reward team members and business unit staff to achieve employee retention goals.
- Track costs and compare to established budgets on a monthly basis, conducting variance analyses as required.
- Employee Relations
- Provide guidance and feedback concerning employee development needs and advocate and budget to meet those needs.
- Develop and document personal and professional development goals that support project and organizational goals.
- Working with other leaders and Odyssey's Growth team, promote company growth by helping influence Business Development strategies.
- Identify business opportunity pursuits and establish strategies that will generate new revenue streams.
- Develop and document customer profiles.
- Champion Operations involvement/leadership in Capture and Proposal Development activities. Help coordinate Odyssey corporate resources in the production and delivery of IDIQ/contract/task order proposals.
- Develop pricing structures and strategies (Price to Win) to ensure that program pursuits obtain company gross profit objectives.
- Facilitate company communications.
- Communicate and visit with team members concerning program status, performance, corporate policies and initiatives, corporate news and other project, site, and corporate developments.
- Communicate regularly with the executive team about program status, customer status, anticipated resource requirements, and business opportunities.
- Previous senior management experience in the delivery of technical and management services (Program Management and Operations execution)
- Proven ability to work with cross-functional teams to ensure successful contract execution
- In depth knowledge of the intricacies of DoD contract project management, and contract execution
- Ability to react quickly in a rapidly changing environment, motivate and manage teams and supporting staff
- Ability to assess and develop strategic plans and energize others to achieve related goals
- Exceptional communication skills with the ability to engage effectively at all levels of the organization, as well as with external customers and stakeholders, fostering trust and transparency.
- Proven leadership experience managing large portfolios of 300+ people, demonstrating integrity, respect, and a commitment to developing high-performing teams.
- Ability to collaborate effectively with diverse groups, valuing different perspectives and technical expertise to drive innovation and success.
- Strong organizational skills with a focus on accountability, strategic execution, and continuous improvement, embodying ambition and a results-driven mindset.