Customer Service Representative

Job title: Customer Service Representative in Columbus, OH at Patterson Companies Company: Patterson Companies Job description: As a Customer Service Representative II (CSR II), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency. This position is remote but prefer the candidate lives in the Central or Eastern time zone.Essential FunctionsTo perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.Administrative:Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.Maintain accurate customer and territory records, facility records, and document all customer interaction.Generation of reportsMonitor scheduled shipment dates to ensure timely delivery.Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.Gain understanding of and adhere to Accounts Receivables policies and practices.Verify price and terms in accordance with standard procedures and customer profitability profiles.Multitask and work within multiple computer systems and communication platforms simultaneously.Maintain a current knowledge of company products, policies and proceduresCustomer Support:Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.Communicate any pertinent information received from customers to the outside sales representative or appropriate management.Identify customer requirements and expectations in order to recommend specific products and/or solutions.The Customer Service Representative may perform other duties as assigned.Additional FunctionsMay also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.Job QualificationsRequired QualificationsHigh School Degree or equivalentExperience within the veterinary industryExceptional customer service and organizational skillsAccuracy and strong attention to detailEffective verbal, written, and interpersonal communication skillsGeneral computer proficiency including knowledge of MS OfficePreferred QualificationsCredentialed Veterinary TechnicianBilingual (Spanish/English)Associate's Degree or equivalent combination of education and experience.Proficiency in SAP or related ERPWorking ConditionsPhysical DemandsOperating a computer or other office devices for the majority of the workdayMay occasionally need to move packages up to 10 pounds such as office supplies or equipmentMust be able to communicate with others in person, over the phone, and in writing.Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendorsMust be able to read and interpret various electronic and written documents.Travel and On-CallThis position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $18.37 - $22.50 Expected salary: Location: Columbus, OH Apply for the job now! Apply for this job