Service BDC Customer Service Agent
Job title: Service BDC Customer Service Agent in Auburn, WA at Way Scarff Ford
Company: Way Scarff Ford
Job description: The Service Business Development Center (BDC) Agent will be responsible for coordinating all incoming requests made via telephone or online, searching for potential service leads, booking appointments for the service department and acting as the first point of contact for our customers.Description of the role:As a Service BDC Customer Service Agent at Way Scarff Ford in Auburn, WA, you will be responsible for providing exceptional customer service and handling inquiries related to automotive services and repairs. This position will be working Monday thru Friday 9:30am to 6:00pmResponsibilities:
- Respond to customer inquiries via phone, email, and chat
- Schedule service appointments and follow up with customers
- Provide information on services, pricing, and other relevant details
- Maintain accurate records of customer interactions
- Collaborate with service advisors and technicians to ensure customer satisfaction
- Assist in valeting customer vehicles after 4:30pm
- Prior customer service experience
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks
- Knowledge of automotive services is a plus
- Valid drivers license
- Qualify for company insurance by meeting requirements
- Competitive hourly compensation: $18.00 - $21.00 per hour
- Health insurance and retirement plans
- Paid time off and holiday pay