Technical Support Specialist - Industrial Automation - Drives-Servos
Job title: Technical Support Specialist - Industrial Automation - Drives-Servos in USA at Automationtechies
Company: Automationtechies
Job description: Industrial Automation products company with product lines that include: PLCs, HMIs, Communications, Drives, Motors, Motion, Process/Fluid Power, and Power Distribution, needs experienced Automation Support Consultants/Automation Engineers candidates with a strong background with AC servo, Variable frequency drives and stepper systems. This role can be located in the North Atlanta, GA area or surrounding states. This role will handle troubleshooting issues and answer technical pre-sale and post-sale questions via email and phone from your home office!Why work here?:
- NO TRAVEL
- WORK REMOTE FROM HOME OFFICE (if located in Southeast US)
- 8-5 or 8-6 with half-day off each week, NO OVERTIME
- Quarterly bonuses and generous profit-sharing
- Team-based culture
- Training is provided first month and ongoing training every few days
- Excellent benefits: health/dental/life insurance, 401k matching, quarterly bonuses, profit sharing!
- Tuition reimbursement
- Customer Support/Troubleshooting - Provide solutions to customer issues received via phone, email, and/or chat. May conduct technical research, testing and re-create customer issues using actual equipment and configurations to assist in troubleshooting.
- Training – Attend team meetings and training sessions to learn new products. When not taking calls, may also train/re-train on existing products to increase knowledge.
- Documentation – May create application notes, review product documentation, and update hard-copy or online documentation as needed.
- Requires a Technical Degree, a min. of 5 years of experience, or a minimum of 8 years of industry experience.
- Experience with AC servo, Variable frequency drives, and stepper systems products required
- PLC programming and troubleshooting/start-up experience preferred
- Experience setting up and troubleshooting Windows to industrial Ethernet network preferred
- HMI programming and troubleshooting experience preferred
- Communications experience with various industry networking solutions (DeviceNet, Profibus, etc.) is preferred