MES Support Analyst
Job title: MES Support Analyst in Charlotte, NC at Indotronix International Corp
Company: Indotronix International Corp
Job description: Company DescriptionIndotronix International Corporation, a 25 + years old organization providing Contract Staff Augmentation to direct clients like ATOS, Xerox, Accenture, Cap Gemini, Verizon to list a few.Job DescriptionMES On-Call Tier 2 SupportLocation: RemoteDuration: 12+ MonthsSummary:
- Triage, investigate, resolve, and manage all Manufacturing Execution Systems (MES) ServiceNow tickets
- Assist shop floor operators when escalated from Tier 1 to Tier 2 support
- Maintain and develop MES Knowledge Base
- Gather user requirements in relation to controlling and recording manufacturing activities and process improvements based on data from support tickets
- Data Analysis of support tickets
- Author updates and changes to Electronic Batch Records(EBR), following GxP and SDLC protocols, in collaboration with Site Tier 2 Support team
- Advanced proficiency in Rockwell Manufacturing Execution System PharmaSuite is required
- Expected to be a Subject Matter Expert in Life Sciences
- Nights and weekends will be required
- Rockwell PharmaSuite authoring experience
- IT troubleshooting experience
- ServiceNow management
- Manufacturing IT applications awareness