Customer Support Specialist
Job title: Customer Support Specialist in The Bronx, NY at IspeedToLead
Company: IspeedToLead
Job description: Join the iSpeedToLead Team as a Customer Support Specialist!Who are we?We’re iSpeedToLead — a dynamic, fast-growing American-Ukrainian company revolutionizing the real estate space. Through our platform , we connect real estate professionals with highly motivated sellers across the USA. Our mission? To help our clients grow faster, close more deals, and dominate their markets.And now, we’re looking for a Customer Support Specialist who’s ready to grow with us and bring the wow factor to every client interaction!Your Schedule:9 AM to 5 PM EDT (Eastern Daylight Time, UTC-4) — this is when our clients are most active, and when you’ll be the hero they need.What You’ll Do:
- Be the frontline champion for our clients via Zendesk, chat, and calls — offering thoughtful, fast, and solution-focused support.
- Tackle bank disputes with confidence and clarity, always standing up for what’s fair and right.
- Troubleshoot technical issues and turn problems into opportunities to shine.
- Work side-by-side with an inspiring team to continuously improve our processes and deliver wow-worthy experiences.
- Partner with the Support Team Lead to shape and scale a truly exceptional customer support department.
- 1+ year of experience in a Customer Support role.
- Fluent written and spoken English — you’re not just good, you’re crystal clear.
- A natural communicator with a proactive, energetic approach.
- Bonus points if you have experience in Customer Success — we love go-getters who understand long-term client happiness!
- A competitive salary, paid twice a month in USD .
- 15 vacation days and 5 sick days annually — take the time you need.
- Remote-first freedom — work from wherever you feel most productive.
- Access to continuous training and professional development — we invest in your future.
- Massive growth potential as we continue to scale and expand.