Online Technical Support Engineer

Job title: Online Technical Support Engineer in Wilmington, DE at Agilent Technologies Company: Agilent Technologies Job description: Job DescriptionWe’re looking for a motivated Online Technical Support Engineer to join our Online Technical Support team, delivering remote diagnostics, support, and service to customers across the U.S. and Canada.In this role, you’ll help customers solve technical challenges related to Agilent’s industry-leading Gas Chromatography, Liquid Chromatography, and Spectroscopy instruments. You’ll act as a trusted advisor, delivering prompt and accurate support, while collaborating with internal teams to ensure a seamless customer experience. You will also leverage post-sales interactions with customers to probe and qualify for further revenue opportunities.Location: Wilmington, DEHours: Must be able to work between the hours 8:00 AM – 7:00 PM.Hybrid Work Policy: Work from Home on Mondays and Fridays and Onsite work on Tuesdays to Thursdays.Key Responsibilities:Provide technical support via phone, email, and chat platforms.Troubleshoot hardware and software issues on Agilent instrumentation.Consult with customers on Agilent’s product use and application.Deliver educational services through e-learning and minor training sessions.Create and curate technical content and support articles.Collaborate across departments to resolve customer needs.Identify additional service or product opportunities during support interactions.Support transactional sales via qualified leads and service returns.Potentially assist in instrument repair/refurbishment at a service center or on-site with a Field Service Engineer.QualificationsBachelor’s degree in life sciences (Chemistry, Biology, Microbiology, Biochemistry, etc.) preferred.Experience working in a customer-facing field.Theoretical or technical knowledge applied in real-world situations.Strong problem-solving abilities; able to determine effective solutions independently.Excellent verbal and written communication skills.Proficiency with digital tools and remote support platforms.Logical troubleshooting mindset and customer-first attitude.Eagerness to learn, adapt, and grow within the role.Ability to communicate in French is a plus.Additional DetailsThis job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least May 14, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $27.15 - $42.43/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: Services & Support Expected salary: $27.15 - 42.43 per hour Location: Wilmington, DE Apply for the job now! Apply for this job