Remote Healthcare Call Center Rep - Medicare Part D Exp
Remote Healthcare Call Center Rep - 100% Remote Location: Remote (U.S. residents only) Pay Rate: $20.00 Start Dates: July 14th & July 21st Schedule: Must be available for any 8-hour shift between 7:00 AM - 7:00 PM CST (as assigned) Training: 4-6 weeks 8:00 AM - 5:00 PM CST Virtual attendance is mandatory Key Responsibilities:
- Accurately create and manage referrals and applications in the CRM system
- Communicate with patients via inbound and outbound calls to resolve questions and provide updates
- Document detailed and accurate notes while engaging with customers
- Support patients and providers by navigating access to therapy programs and financial assistance
- Deliver empathetic, patient-focused service while meeting quality and compliance standards
- Collaborate with healthcare providers and internal teams to steward patient cases from initiation through resolution
Qualifications:
- Education: High School diploma required
- Experience:
- 2-4 years of customer service or call center experience preferred
- Familiarity with insurance billing and pharmacy operations is a plus
- Technical Skills:
- Strong Microsoft Office proficiency
- Ability to type at least 40 WPM while speaking and transcribing notes
- Experience with Microsoft Teams, Zoom, and other video conferencing tools
- Ability to multitask in high-volume environments
- Communication:
- Exceptional written and verbal communication skills
- Empathetic, patient-centric approach to customer service
- Strong attention to detail and quality documentation
Work Environment
Requirements (Remote):
- Must have a dedicated, private, and distraction-free home office
- High-speed hardwired internet connection required:
- Download: 15 Mbps
- Upload: 5 Mbps
- Ping Rate: 30ms
- WiFi, satellite, and cellular connections are not allowed
- Must use a surge protector with network line protection for company-issued equipment
- Equipment (laptop, phone, etc.) will be provided
Failure to meet internet or environment requirements may result in termination. If you are interested, please contact Chin Yang at A-Line Staffing.
- Manage call center representatives and call performance
- Perform call center follow-up
- Perform other call center duties
- Prepare call center performance reports
- Report daily call center stats
- Assist with supporting call-center
- Selling services to consumers who call the call center
- Maintain call center database by entering information on every call
- Provide support for call center agents on escalated calls
- Provide backup call center management
- Plan for call center technologies
- Receive inbound calls from customers
- Impacting call center performance to management
- Lead an exceptional call center team
- Manage the daily call center operations
- Resolve inbound customer calls regarding account
- Maintain call center database by entering information
- Define inbound call readiness state
- Processing customer transactions in a call center environment
- Maintain call center database by recording call outcomes and disposition
Apply Job!