Work from home Live Chat Agent Flexible Hours FT/PT
Job Title: Remote Live Chat Agent – Full-Time/Part-Time (Flexible Hours) Company: CAPTRUST Location: Remote (Work From Home – U.S. based) About CAPTRUST: At CAPTRUST, we believe in empowering people through financial clarity. We’re a trusted wealth and retirement planning firm committed to delivering exceptional service with integrity and a client-first approach. Our team is growing, and we’re looking for motivated individuals to join our remote support staff as Live Chat Agents. Position Summary: CAPTRUST is hiring enthusiastic and customer-focused Live Chat Agents to join our remote team. In this role, you’ll provide real-time support to clients via our online chat platform, answering inquiries, assisting with account questions, and ensuring a seamless online experience. This position offers flexible scheduling—perfect for those seeking full-time or part-time work-from-home opportunities. Key Responsibilities:
- Respond to client inquiries via live chat with professionalism, accuracy, and empathy
- Provide information about CAPTRUST’s services and offerings
- Troubleshoot client issues and provide prompt solutions or escalations
- Maintain detailed and accurate records of customer interactions
- Collaborate with team members and departments to ensure excellent service delivery
- Uphold CAPTRUST’s standards for client confidentiality and data security
Qualifications:
- High school diploma or equivalent required; college degree preferred
- Previous experience in customer service, live chat, or financial services is a plus
- Excellent written communication skills with strong grammar and spelling
- Tech-savvy with the ability to navigate multiple systems simultaneously
- Dependable, self-motivated, and able to work independently in a remote setting
- Must have a reliable internet connection and a quiet workspace
What We Offer:
- Flexible schedules – set hours that work for your lifestyle
- Remote work – no commuting, work from anywhere in the U.S.
- Paid training and continuous support
- Opportunities for growth and advancement within CAPTRUST
- A supportive and collaborative remote work culture
Apply Today: Ready to join a company that values your time, talent, and flexibility? Apply now and become part of the CAPTRUST team making a difference—one chat at a time. Apply Job!