Technical Support & Coordinator
Who is Sana Labs? At Sana Labs, we are global leaders in applying AI to revolutionize corporate learning. Our platform, Sana, transforms learning into a continuous, engaging, and personalized experience for Fortune 500 and 2000 companies worldwide. Why We Need You We’re looking for a Technical Support and Coordinator who is passionate about technology, problem-solving, and working closely with customers to deliver exceptional results. In this role, you’ll guide new customers through their onboarding journey, ensuring seamless setup and support from project kick-off to go-live. You’ll collaborate with internal and external stakeholders, translating technical needs into simple, actionable solutions while delivering world-class service. Positions available
- 2x Technical Support & Coordinator (Remote, must be available during EST/US hours)
- 2x Technical Support & Coordinator (Remote, must be available during CET/European hours)
- 2x Technical Support & Coordinator (Remote, must be available during CET hours for training to then move to SYD hours)
All roles start part time with potential to go full time within 1-3 months
Key Responsibilities
- Partner with customers to ensure they get the most out of our learning software.
- Solving technical issues and providing timely resolutions to enhance user experience.
- Coordinate and lead customer meetings, trainings, and support sessions.
- Provide clear instructions and guidance to stakeholders, ensuring deadlines are met.
- Proactively track project progress, scheduling meetings and preparing agendas.
- Respond to customer queries, troubleshoot issues, and relay feedback to internal teams.
- Serve as a problem-solver and a point of contact, ensuring customer success.
What You Bring
- A passion for technology and a strong drive to learn.
- Outstanding communication skills, with the ability to simplify technical topics.
- A proactive, solution-oriented mindset, with a focus on collaboration.
- Exceptional organizational skills, balancing multiple projects and priorities.
- Written fluency in English and confidence working with customers.
Must-Haves
- 2+ years of experience in project coordination, customer support, or related roles.
- A growth mindset and eagerness to take on new challenges.
- Ability to work to deadlines and iterate quickly on feedback.
Bonus:
- Led a team and developed Standard Operating Procedures (SOPs)
- Has experience with xAPI, SSO, SCIM
Job Types: Full-time, Part-time Pay: $16.00 - $20.00 per hour Expected hours: 10 – 40 per week Schedule:
- Monday to Friday
Work Location: Remote Apply Job!