Tele Chat / Phone Chat Support
Join our team at Geauga Credit Union as a Tele Chat / Phone Chat Support representative, where you will play a crucial role in providing exceptional customer service to our members through phone and chat communication channels. Responsibilities:
- Respond to incoming phone calls and chat messages from members promptly and professionally
- Assist members with inquiries, account information, and issue resolution
- Provide guidance on products, services, and online banking platforms
- Maintain accurate records of interactions and follow up as needed
- Collaborate with other departments to ensure seamless member experience
Qualifications:
- Excellent verbal and written communication skills
- Strong customer service orientation and problem-solving abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Previous experience in a customer support role preferred
- Proficiency in using chat and phone support software
If you are a proactive and customer-focused individual with a passion for helping others, we want to hear from you! Apply now to join our dedicated team at Geauga Credit Union. Apply Job!