Customer Service Representative (Remote)
Schedule: Monday-Friday, 10:30am-7:00pm Eastern Time (7:30am-4:00pm Pacific Time) Overtime required as needed What You Will Do – As a Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
- Provide phone and email support for inquiries from sales and healthcare professionals
- Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
- Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
- Understand, interpret, and explain detailed information of processes and procedures
- Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
- Demonstrate flexibility in responding to new and rapidly changing situations and environment
- Demonstrate an understanding of how decisions impact customers, markets and sales representatives
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
What You Need – Required
- At least 2 years of direct Customer Service or Account Management experience
- High School diploma or GED equivalent
- Experience with Salesforce and/or Systems Applications & Products (SAP)
- Ability to work flexible hours as needed to support the business needs
Preferred
- Associates or Bachelors Degree
- 3 or more years of Customer Service and Order Entry
- Experience with Enterprise Resource Planning (ERP), Electronic Data Interchange (EDI) or Global Healthcare Exchange (GHX) are a plus
- Experience with PowerBI and/or Genesys are a plus
$20.08 – $32.87 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors. Apply Job!