Customer Service Representative (Entry Level (Remote Post Training)
Job Posting: Customer Care Specialist - Location: Broomfield, CO (On-site with remote option after 30 days) About Us: Recognized by FORTUNE magazine as one of the “100 Best Companies to Work For,” we are seeking a dedicated Customer Care Specialist to join our Back Up Care team. Our award-winning Contact Center has been honored as a Center of Excellence and named one of the Top 50 Contact Centers in North America. Role Overview: As a Customer Care Specialist, you will support employees of our client companies by providing solutions for their child care needs. You will handle inbound calls or place outbound calls to internal networks, ensuring that employees can continue their workday without disruption. Key Responsibilities:
- Assist employees in finding alternative child care solutions when their regular providers are unavailable.
- Document phone conversations accurately and communicate effectively with team members.
- Utilize Dynamics CRM for internal notes and communication.
Qualifications:
- High school diploma or equivalent.
- Minimum 1-year experience in customer service, help-desk, and/or call center.
- Proficiency in basic Microsoft Outlook and computer skills.
Work Environment:
- On-site in our new Broomfield office.
- Hours: If you choose to work fully onsite hours are Mon-Sun, 9 hour shift between 8am-6pm
- Hours: If you choose to work remotely after 30 days, you have the potential to work any shift (including evenings/overnights/weekends)
- 40 hours/week, 5 days/week
Apply today to become a part of our supportive and dynamic team! Pay and Benefits The pay range for this position is $18.75 - $18.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Westminster,CO. Application Deadline This position is anticipated to close on Apr 30, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply Job!