Customer Insights Specialist
Job Description
Job Scope: Support new and existing clients in the field of Consumer Insights, Advanced Analytics and Innovation in order to achieve the planned revenue, profitability and customer satisfaction. Proactively search for new clients and opportunities on the market. Job responsibilities: 1. Independently sell Consumer Insights services, but also Analytics and Innovation, successfully assess the needs of our clients and proactively offer solutions in order to achieve sales targets. · Business development to achieve target team’s objectives (financial and commercials). · Partnering with local Account Development team to understand client needs and priorities (joint business planning) · Scope projects responsibly to meet SA&I sales targets and ensuring feasibility by partnering with the Solution expert, Customer Success and Operations teams. 2. Engage with clients and secure customer satisfaction by answering their concerns and questions and through on-site / off site client consultancy work. 3.Building SA&I portfolio awareness in and outside of organization: presenting on conferences, clients and internal events 4. Execute the business plan as well as proactively search for opportunities on the market, make suggestions for improvement, gather client requirements from commercial teams. 5. Participate in the preparation of sales plans and budgets for respective market. Manage pipeline and provide weekly input for forecasting sales. 6. Continuously work on further professional development and adoption of technical knowledge related to NIQ tools and services. 7. Use NielsenIQ processes and tools to provide proactive and integrated analysis for customers, make recommendations and proposals. 8. Collaborate with other departments in NielsenIQ 9. Be compliant & responsive to financial discipline rules and to other reporting needs by using the appropriate NielsenIQ tools. Ensure internal processes are followed, including adherence to tracking customer and transactional information in CRM system and other sales and operational processes. Role Requirements: Essential: · Bachelor degree in economics, behavioral sciences, statistics, or related area. · Strong communication skills. · Strong verbal and written skills · Strong analytical - statistical - logic skills. · Exceptional ability for market / category analysis. · Excellent presentation skills. · Intellectual curiosity and persistence to find answers to questions. · Ability to autonomously manage simultaneous projects in a fast paced business environment. · Strong sense of urgency & accountability to drive client outcomes. · Speaking and writing Romanian and English fluently. · Able to work collaboratively with internal & external teams. · Competent negotiator with good influencing skills. Preferred: · Previous experience in Consumer Insights (sales or consultant) · Broad industry knowledge (FMCG, Banking, Telekom) · Accuracy and attention to detail.
We offer
- Work in an international, multicultural environment
- Private medical coverage
- Hybrid working module
- Meal Tickets / monthly
- Easter and Christmas vouchers and vacation vouchers/tickets
- Internal recognition program
- Volunteer time off
#LI-PP1 #LI-Hybrid Additional Information Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion Apply Job!