Customer Care/Social Media Manager

Be the Friendly Voice Behind a 5-Star Experience - Join Ogburn Concrete as a Customer Care/Social Media Manager! Job Title: Customer Care/Social Media Manager Company Name: Ogburn Concrete Leveling and Resurfacing Pay Range: $20-$25+ an hour, based on experience Industry: Concrete Repair (Residential, Commercial) Location: Goochland, VA Job Overview: Ogburn Concrete Leveling and Resurfacing is seeking a professional, upbeat, and highly organized Customer Care/Social Media Manager to serve as the key liaison between our customers and internal teams. This role is ideal for someone who thrives on helping others, enjoys juggling tasks, and loves being at the center of communication. You'll be responsible for scheduling appointments, providing tactical support to our sales and marketing teams, and creating delightful customer experiences from the first call to the final handshake. Who We Are: At Ogburn Concrete, we believe success is measured by the number of lives we enrich-our customers' and our employees'. We've built a strong, respectful, and mission-driven culture where everyone understands their impact and importance. We invest in our people through training, benefits, and career development opportunities so you can grow with us and thrive. Key Responsibilities: • Appointment Coordination: • Schedule and reschedule sales appointments via inbound and outbound calls. • Maximize efficiency in booking and route planning for our sales team. • Rescue cancellations with professionalism and confidence. • Engage with prospects via social media to drive appointments. • Communication & Customer Support: • Provide timely and accurate responses to customer inquiries. • Maintain detailed records and ensure smooth hand-offs between teams. • Embody the voice of the brand in every interaction. • Marketing & Asset Development: • Assist in creating and editing content for online and offline marketing materials. • Help manage applications for company awards and recognition opportunities. • Social Media Management: • Create and manage a content calendar for multiple platforms. • Monitor and respond to comments and messages. • Analyze social engagement and recommend improvements. • Internal Communications: • Keep internal teams updated on marketing programs and customer feedback. Qualifications: • Knowledge of customer service principles and practices. • Strong communication skills, both verbal and written. • Proficiency in using office software and comfort with CRM tools. • Accurate data entry and strong attention to detail. • Ability to stay focused in a desk-based, screen-heavy role. • Ability to prioritize tasks and adapt to changing priorities. • Positive, team-first attitude with a high level of professionalism. • Must be fluent in English and authorized to work in the U.S. • Proven experience using videos/reels for social media marketing and managing ad campaigns on different social platforms. Traits We Look For: • Coachable and open to learning • Positive attitude and resilience • Integrity and accountability • Strong customer focus • Team-oriented with a drive to win Benefits: • Simple IRA (3% Match) - Eligible after 1 year of employment • The Company currently offers health insurance benefits. Up to 50% of the Silver plans value for the employee, employees may opt to upgrade or downgrade coverage. If upgrading the employee will pay the difference. Spouses and children may be eligible for coverage but the Company portion is only 50% of the employee. Please note that all insurance benefits are subject to change at any time at the Company's discretion. The Company will inform you of any such changes. • AFLAC Supplemental Insurance Offerings • 80 hours of ETO accrued over a year and available for use after 90 days of employment. (Other policy ETO information available in the Employee Handbook). Schedule: • Full-Time • Monday to Friday • Some flexibility based on workload and events Work Location: On-site at our Goochland, VA office Equal Opportunity: We're an equal opportunity employer and proud of the diverse team we're building. At Ogburn Concrete, you'll be respected, supported, and given every chance to grow-regardless of your background. Apply now and become the trusted voice behind a company that's redefining concrete repair-one customer at a time. Apply Job!