Call Center Quality Assurance Specialist

Automated Health Systems, a dynamic healthcare company,has a Call Center QA Specialist position available working with the MassHealth Connector program. This is a work from home position based out of Nashville, TN. Benefits: ? Health/dental/vision/supplemental insurance/401(k)/Paid Time Off ? Comprehensive and ongoing training ? Employee Wellness Program ? Strong company culture with career growth opportunities Responsibilities: ? Responsible for monitoring all areas of the Project to ensure quality customer service across all interaction channels. ? Utilizes information from the monitoring assessments to recognize staff with high quality scores, recommends remedial training for staff with low scores. ? Identifies trends within the Project and identifies operational deficiencies. Requirements: ? Minimum of two years' experience in Customer Service capacity with previous quality assurance experience. ? Prior experience as a mentor, coach, or trainer preferred. ? Knowledge of DHS Programs and operations preferred. ? Multi-task oriented individual able to assess situations quickly; problem-solver. ? Strong ability to be self-directed and to motivate, coordinate, and direct on-going team effort. ? Must possess effective oral and written communication skills - as well as small/large group presentation, cultural competence, organizational, and time management skills. ? Demonstrated ability to use tact, patience, and courtesy both in group and one-on-one settings. ? Be able to plan, prepare, evaluate, and coordinate new training and in-service programs. Must be able to read, interpret, apply, and explain rules, regulations, policies and procedures. ? Must be able to meet schedules and timelines. ? Strong PC skills required (i.e., Microsoft Office). ? Bilingual language skills are a plus. ? High School Diploma required; Associates or higher degree preferred. AHS is an Equal Opportunity Employer. Please visit our website for more information: www.automated-health.com/careers "The Enlightened Choice in Health Service Management" Skills: Call Center Evaluation, Call Centers, Coaching, Communication Skills, Computer Skills, Customer Support/Service, Healthcare, High School Diploma, Homeland Security, Mentoring, Microsoft Office, Multilingual, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Quality Assurance, Regulations, Schedule Development, Staff Training, Time Management, Training/Teaching, Trend Analysis, Work From Home, Writing Skills About the Company: Automated Health Systems Apply Job!