Trainer II - Grievance & Appeals
What you can expect! Find joy in serving others with IEHP! We welcome you to join us in healing and inspiring the human spirit and to pivot from a job opportunity to an authentic experience! Under the general supervision of the Department Leadership, the Trainer II is responsible for designing, developing, and facilitating engaging learning modules, programs, resources, and events, ensuring IEHP can develop and retain talent while creating a culture of learning. The Trainer II coordinates and delivers training covering a wide range of topics for large and small groups or one-on-one, either in person or virtually. Commitment to Quality: The IEHP Team is committed to incorporate IEHPs Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more. Competitive salary. Hybrid schedule. CalPERS retirement. State of the art fitness center on-site. Medical Insurance with Dental and Vision. Life, short-term, and long-term disability options Career advancement opportunities and professional development. Wellness programs that promote a healthy work-life balance. Flexible Spending Account Health Care/Childcare CalPERS retirement 457(b) option with a contribution match Paid life insurance for employees Pet care insurance Education & Requirements One (1) or more of the following scenarios will be considered as qualifying experience: Two (2) or more years of experience as a Trainer" Or Subject Matter Expert (equivalent to four (4) or more years of relatable experience) in the assigned department Bachelor's degree from an accredited institution required. In lieu of a Bachelors degree, one of the following applicable scenarios may be considered: In lieu of the required degree, a minimum of four (4) years of additional relevant work experience is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above. Two (2) years of progressive experience in Training Two (2) years of relevant work experience Candidate with an active, unrestricted, and unencumbered Registered Nurse (RN) issued by the California BRN without a Bachelors degree will require a total of two (2) years of progressive experience in Training. Candidate with an active, unrestricted, and unencumbered Vocational Nurse (LVN) license issued by the California Board of Vocational Nursing and Psychiatric Technicians without a Bachelors degree will require a total of four (4) years of progressive experience in Training. ATD Master Trainer Certification preferred Key Qualifications Foundational knowledge of managed care practices Intermediate knowledge of fundamental training/ learning techniques for adult learning Must have thorough understanding of IEHP, department, policies and procedures typically gained from previous work experience Must have advanced understanding of learning, processes, and terms evaluation methods Must have working knowledge of office equipment Must be proficient in Microsoft Office, including Word and Power Point Must have advanced formatting and technical skills Must have excellent written and oral communication skills to produce and deliver quality training programs Ability to learn new computer software as needed Must be comfortable with public speaking and at ease moderating training classes often consisting of attendees with diverse personalities and backgrounds Must have ability to recognize the importance of customer service and work to incorporate traits of outstanding service into all facets of the training program Must adapt easily in an environment of constant change Must have attention to detail and the ability to multi-task Ability to understand and implement program objectives Start your journey towards a thriving future with IEHP and apply TODAY! Pay Range $63,897.60 USD Annually - $83,075.20 USD Annually Apply Job!