Behavior Health Senior Quality Analyst

The Opportunity At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Operations Transformation and Technical Quality Operations organizations include diverse teams of Quality Analysts that address core business challenges within MetLife. This role will conduct quality reviews of the Return to Health clinical team, collecting and analyzing quality opportunities and root causes to ensure quality standards are achieved. How You’ll Help Us Build a Confident Future (Key Responsibilities) • Conducts clinical quality reviews of the Vocational Rehabilitation Counselors (VRC) within the Vocational Health Unit (VHU) for the Return to Health organization. • Identifies trends, root causes, and areas of opportunity from the analysis of data developed from the completed quality reviews. • Provides consistent, timely, and meaningful feedback regarding behaviors identified and quality standards. • Participates in problem solving discussions and proposes potential solutions to identified areas of opportunity with the Return to Health organization to drive results. • Detects, analyzes, and presents Objective and Key Results to operational partners on an ongoing basis. • Collaborates within a team dynamic to promote and sustain a culture of quality improvement. What You Need to Succeed (Required Qualifications) • MA/MS in Rehabilitation Counseling and 5+ years of relevant experience • Advanced written and verbal communication skills • Ability to provide constructive feedback at all levels and build relationships through these interactions • Desire and ability to cross train into additional health unit(s) to expand scope of quality reviews • Demonstrated critical thinking, attention to detail, analysis, and problem-solving skills • Microsoft Office, Power Point, and Excel knowledge • Ability to work independently and as a team • Certified Rehabilitation Counselor (CRC) certification or Behavior Health experience (LCMHC or LCSW license). What Can Give You an Edge (Additional Skills) • Strong knowledge of psychiatric conditions, symptoms, and terminology. • Certified Rehabilitation Counselor (CRC) certification and Behavior Health experience (LCMHC or LCSW license). Apply Job!