Benefit Specialist - Free Healthcare Benefit for Entire Family

At Redirect Health, we're on a mission to make healthcare accessible and affordable for everyone. We are currently accepting applications for Benefit Specialist roles. Are you a problem-solving guru with a passion for transforming challenges into success stories? Join our healthcare team as a Benefit Specialist and take on a crucial role in addressing escalated problems and ensuring that every member"s experience concludes with a positive and impactful narrative. As a dedicated and empathetic specialist, you will collaborate with various stakeholders to resolve complex issues, leaving members with a sense of satisfaction and empowerment. Why Join Us? We're redefining healthcare by removing the financial burden for our team members and their families. Here"s what FREE healthcare means for you: • No premiums • No co-pays • No deductibles • No out-of-pocket maximums That's right—your entire family gets access to comprehensive, free healthcare. On average, this benefit saves our team members $20,000 annually. It's our way of ensuring you can focus on what matters most—your health and well-being. What You'll Do as a Benefit Specialist As part of the Redirect Health team, you'll play a vital role in delivering exceptional care and support by: • Plan Expertise: Obsess over and become an expert on all plans offered by Redirect Health, with the ability to confidently communicate details via phone, email, Zoom, or in person. • Enrollment Support: Assist Client Success Advocates (CSA) during Open Enrollment sessions as the "Benefit and Enrollment" expert. This may include attending offsite enrollment sessions or virtual meetings to explain and translate plan details alongside the CSA. • Member Guidance: Walk members through their enrollments, ensuring they have a smooth and positive experience. • Data Accuracy: Collaborate with the CSA team to ensure all enrollment data is correctly entered into the Navigator system, guaranteeing the best member enrollment experience. • Data Reporting: Send daily, weekly, or other required data to CSAs, providing them with the information needed to communicate effectively with clients. • Process Oversight: Ensure the enrollment process is successful from start to finish, working closely with the CSA team. • Issue Resolution: Serve as the primary point of contact for members facing escalated problems or challenges. Utilize your exceptional problem-solving skills to investigate, analyze, and resolve complex issues, ensuring timely and satisfactory resolutions that align with our organization"s values and policies. • Empathetic Engagement: Engage with members in a compassionate and empathetic manner, actively listening to their concerns and understanding their perspectives; communicate precise timelines and execution. • Documentation and Analysis: Maintain accurate records of member interactions, issue resolutions, and feedback. Analyze trends in escalated problems to identify opportunities for process improvements and proactively prevent future issues. • Educational Outreach: Distribute educational materials and host sessions for clients to build the brand, enhance rapport, and empower members with knowledge. • Activation: Support the activation of enrolled members to ensure a seamless transition into their healthcare plans. • Compliance: Adhere to healthcare industry regulations, policies, and privacy standards when handling member information and resolving issues. • Team Collaboration: Work closely with colleagues to ensure seamless coordination and resolution of member issues. What We're Looking For • 1 year of experience in a customer service role with a heavy emphasis on phone communication, Required. • Proficiency in using Microsoft Word, Excel, and Outlook, Required. • Happy and friendly disposition; highly self-motivated individual with the ability to be a great team player, reliable, and strong oral and written communication skills, Required. • High School Diploma or GED, Required. • A commitment to compassionate, team-centered care. • Various skills and backgrounds welcome! What You'll Earn • Pay Range: $19.84 - $23.87/hour. • FREE Healthcare Benefit for You and Your Family – No payroll deduction. • Dental & Vision Insurance. • Paid Sick & Vacation Time. • Access to a 401K saving plan after 6 months. • Flexible Work Options. Location: 2020 N. Central Avenue, Phoenix, AZ, 85004 Apply Today! Take the first step toward a meaningful career where you can make a real impact—and enjoy unparalleled benefits for you and your family. PI260157129 Apply Job!