Call Center Representative - Hybrid Remote

EXCELLENT PAY AND BENEFITS! Be a part of one of the most successful financial institutions in the country!! Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions. Star One offers financial services to more than 126,000 members worldwide. With assets over $10 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row, Star One has been ranked #1 by the Credit Union National Association for providing the highest direct financial benefit to the members we serve. We offer AMAZING BENEFITS that help keep our employees healthy and shining bright!!! • 401(k) Plan, Match, and Profit Sharing • Annual Wellness Benefit • Education Assistance • Employee Loan Discounts • Medical, Dental, and Vision (Effective date of hire) • Paid Holidays • Paid Time Off Program • Staff Incentive Variable Pay (Bonus) Job Title: Call Center Representative Responds to member questions regarding accounts, loans, and other credit union products and services. Hours: Monday through Friday from 10:15 a.m. to 7:00 p.m. and rotating weekends 8:30 a.m. to 5:00 p.m. with a day off during the week. Scheduled off on New Year's Day, Thanksgiving and Christmas with all other holidays subject to a rotating schedule. Salary Range: $50,100 - $68,850 per year, which is base pay. Compensation will be based on candidate qualifications. Job Scope/Duties • This position handles a variety of member service engagements; phone calls, chat, video calls and secured emails in a prompt, courteous and professional manner. • Answers or obtains answers to member questions regarding accounts, loans and/or credit union products and services. • Recognizes and offers members product or service options to best fit the member's needs. • Resolves or escalates complaints through appropriate channels. • Processes member requests such as funds transfers, stop payments, change of address, official check requests, order/block/replace plastic cards, check orders, check or statement copies, basic adjustments, etc. • Performs other duties and assignments including administrative, special projects and supports general Call Center functions. Experience/Minimum Education Requirements • Requires a minimum of two (2) years of current and relevant experience in a financial institution. • Call Center or strong member telephone experience is required. • Bachelor's degree in Business Administration, Accounting, Finance, or the equivalent level of education and experience. Knowledge/Skills/Abilities • Must be knowledgeable of practices, regulations, procedures and standard accounting necessary to perform duties commonly found in financial institutions. • Must have excellent written and verbal communication skills. • Attention to detail with high rate of accuracy is required. • Self-motivated, able to multi-task with the ability to work well under pressure with moderate to no supervision in a fast paced environment. • Knowledgeable in Microsoft applications or ability to learn programs quickly and operate multiple software programs concurrently. • Ability to provide excellent service to members and support department to help achieve department goals. MUST HAVE GOOD CREDIT. We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled Apply Job!