Senior Research Operations Program Manager

Location: San José About the team The Research Operations team sits within a multidisciplinary team of researchers, Zillow Research & Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms and we are deeply focused on ensuring quality across every touchpoint! Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it. We’re a tight-knit, fun-loving, and upbeat group and we’re excited to grow our Research Operations team with this role! About the role The Senior Research Operations Program Manager will develop and be responsible for researcher enablement programs, helping everyone on the team do the best work of their careers through impact, scale, and efficiencies. This role works closely with research, design, product management, marketing, engineering, and data science. You will spend the majority of your time completing operational tasks while supporting the evolution and growth of the Research Ops function at Zillow. Some key areas that this role will focus on: Recruiting Center of Excellence: Establish and lead participant sourcing processes across participant profiles and qualitative and quantitative methods with a focus on researcher efficiency (and alignment with compliance requirements) User List Management: Develop, implement, and own user list processes across Zillow Research + Insights in partnership with Data Science and Marketing Operations; drive adoption, establish feedback loops, continuous process iteration, and resolve challenges Panel Management: Consolidate and manage two B2B partner research participant panels Metrics: Track health/utility of different recruiting methods, all-up record keeping of studies completed, participants recruited, etc. Tool Management: Manage ZRI’s research tool suite, including access and use administration, maintenance of best practices documentation, and tooling strategy Operational Excellence: Support operationalizing the mission and principles of the Research & Insights team; project manage special initiatives and work groups To be successful in this role, you’ll need a good balance of strategy and tactical execution, sharp communication skills and the ability to collaborate widely across the business. You will get to: Lead the portfolio of researcher enablement programs. Collaborate with ZRI ICs, leadership, and key collaborators to align recruiting efforts with Zillow Group’s evolving needs Partner with research operations leadership to set team goals, roadmaps, and best utilize team resources Engage, partner, and collaborate with team members and leadership to proactively uncover opportunities to radically improve the effectiveness of our research team and processes Create, socialize, and maintain repeatable processes for research (e.g. communications, templates, etc.) Own systems for project documentation, status tracking, and reporting to ensure stakeholders and team members are involved at the right times, understand project timelines, and follow through on their commitments Build and maintain a trusted, cooperative relationship with cross-functional partners Apply strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes Own and facilitate meetings to drive progress against goals and objectives, and establish clear next steps and owners while resolving blocks that impede progress Report out on the top-level achievements and impact of programs you manage This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. This… Apply Job!