Client Success Manager – Dental Marketing Agency (Remote)

Client Success Manager – Dental Marketing Agency (Remote) IMPORTANT: To apply you must follow instructions at the end exactly to be considered Who We Are: We are a fast-growing, dynamic dental marketing agency, pushing the boundaries of what's possible in the dental industry. Specializing in generating and scheduling qualified leads for dental implant and full-arch cases, our mission is clear: to deliver unparalleled client results and foster sustained growth for practices across the U.S. We do this through an integrated approach that covers every step from marketing and lead qualification to patient scheduling and ongoing client success management. This is a team driven by energy, passion, and a commitment to excellence. Working directly with the founders, you’ll be contributing to an environment where growth is boundless, achievements are celebrated, and your efforts are a vital part of our clients’ success. We believe in creating a culture where growth is limitless, contributions are valued, and success is shared. If you’re ready to join a team that is redefining the dental marketing space and making a tangible difference for both our clients and their patients, we can’t wait to meet you. Mission: The Client Success Manager (CSM) will oversee the complete client lifecycle—from onboarding to upsell opportunities and ongoing strategic communication. This role will continuously sell and guide clients towards their goals, address their overall needs, and foster long-term relationships that reduce churn and encourage growth. The ideal candidate possesses significant knowledge of the dental implant full arch sales process, with the ability to manage client relationships with intelligence and enthusiasm. Key Responsibilities: • Lead initial client onboarding calls (transitioning from founder-led to self-led) discussing the practice’s goals, re-establishing the client’s vision, and expectation setting for the process • Conduct monthly strategic Zoom meetings and maintain at least two strong touchpoints per month per client • Monitor and manage client KPIs, proactively address issues, and coordinate with the team for solutions • Collaborate closely with the founders to adjust client efforts/campaigns to ensure alignment with client goals • Identify and act on upsell opportunities, aiming for a monthly revenue target of $5,000 from upsells • Maintain a churn rate below 9% by providing exceptional service and support • Develop relationships that lead to client referrals and testimonials • Oversee all aspects of the client journey, including onboarding, campaign strategy, and post-service evaluations Outcomes Expected: • Achieve and maintain Apply Job!