Content Claims Specialist - Field - Level I

About the position Content Inventory Specialists are responsible for managing the physical inventory of contents damaged in residential and commercial claims. This part-time position may transition to full-time based on performance, requiring effective communication and coordination with various stakeholders throughout the claims process. Responsibilities • Manage assigned claims from initial contact until completion acting as the single point of contact for all stakeholders , • Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists , • Schedule and complete physical inventory of the contents impacted by the covered loss , • Determine appropriate course of action regarding whether content items should be restored, repaired, cleaned, or replaced , • Ensure consistent quality and turnaround of all claims in accordance with the Company's productivity and performance standards , • Direct the Field Support Department to organize resources required for completing data entry and LKQ assessment of all damaged contents , • Independently manage claim load to promote timely turnaround and closures of all claims , • Communicate with all parties in adherence to timely and informative updates on the content claims process , • Complete and submit detailed work/time logs on a daily basis for all claims processed , • Maintain claim related notes in the Company's Claims System/Web-application , • Ensure timely and accurate completion/pricing of all outstanding items , • Maintain professional and technical knowledge through continuing education , • Promote edjuster's brand, image, and reputation in a professional manner , • Participate in Special Projects, CAT response, or perform duties in other areas as requested. Requirements • Secondary (High School) Diploma , • Good verbal and written communication skills , • Good attention to detail , • Strong analytical and problem-solving skills , • Ability to work independently , • Strong computer skills (MS Office/Outlook/Excel, etc.) , • Minimum 6 months relevant work experience , • Valid driver's license , • Ability to provide an adequate workspace, high-speed internet service, and reliable personal vehicle. Nice-to-haves Benefits • Pay and incentive plans that recognize performance excellence , • Benefit programs that empower financial, physical, and mental wellness , • Training programs that promote continuous learning and career progression , • Sustainability programs that give back to the communities , • A culture of respect, collaboration, entrepreneurial spirit, and inclusion Apply Job!