Care Team Associate - Farmington, CT

About the position The Care Team Associate position at Optum involves providing administrative support and customer service within a community-based medical group. The role is essential for ensuring effective communication and coordination of care for members, while adhering to regulatory requirements. This full-time position offers a hybrid work environment, combining both onsite and remote work, and includes comprehensive training to equip associates with the necessary skills for success. Responsibilities • Document all member interactions in compliance with documentation requirements for Model of Care, NCQA, and CMS regulations. , • Receive and respond to incoming Care Coordination inquiries from various communication channels. , • Coordinate and assist in monitoring documentation Care Management queues for various referrals. , • Process Care Management requests and prepare administrative support for clinical staff. , • Conduct inbound and outbound calls for program requirements, including member scheduling and surveys. , • Prepare daily INPT and Post-Acute Census for CM referrals and inform the Care Management Manager of outstanding cases. , • Complete timely data entry of member contact information into software applications. , • Provide clerical and administrative support to clinical staff and managers for special projects and reporting needs. , • Deliver excellent customer service to all internal and external customers. , • Attend required meetings and participate in ad hoc committees as needed. , • Maintain knowledge of health plan benefits, network, NCQA regulations, and health plan policies. , • Identify opportunities for process improvement in member care. , • Maintain strict confidentiality and adhere to all department policies. Requirements • High School Diploma / GED or equivalent work experience. , • Must be 18 years or older. , • Medical assistant certification. , • 2+ years of administrative support experience. , • Knowledge of medical terminology. , • Advanced knowledge of Microsoft Office products, including Excel, Word, and Outlook. , • Ability to toggle between multiple IT systems and platforms. , • Ability to work normal business hours of 8:00am - 4:30pm EST, with occasional overtime. Nice-to-haves • 2+ years of experience in a physician's clinic or hospital. , • 2+ years of experience working in a medical care setting as a receptionist or medical assistant. , • Ability to prioritize, plan, and handle multiple tasks simultaneously. , • Ability to work independently with some supervision. , • Ability to maintain professionalism in conduct and appearance. , • Excellent organizational and customer service skills. Benefits • Paid training , • Work from home , • 401(k) matching , • Comprehensive benefits package , • Incentive and recognition programs , • Equity stock purchase Apply Job!