Customer Service & Operations Generalist

About Dryft Board: Dryft Board is a pre-revenue, recreational e-vehicle startup redefining urban riding through our flagship product, the Dryft Board. Our mission is to bring freedom, creativity, and joy to riders worldwide. As a young and dynamic company, we thrive on collaboration, adaptability, and innovation, and we’re looking for a versatile team member to grow with us. Role Overview: We’re searching for a Customer Service & Operations Generalist who can wear multiple hats and thrive in a startup environment. While the primary responsibility is delivering exceptional customer service, this role will also support operations, marketing initiatives, and project management tasks. You’ll be a key player in building a world-class experience for our customers while driving internal processes that fuel our growth. Key Responsibilities: Customer Service (Primary Focus) • Act as the first point of contact for customer inquiries via email, chat, phone, and social media. • Resolve issues related to product questions, order status, troubleshooting, and returns. • Develop and refine customer service workflows and FAQs. • Collect and report customer feedback to inform product development. Operations • Assist in inventory management, order fulfillment coordination, and logistics tracking. • Collaborate on building and maintaining CRM and ticketing systems (e.g., Zendesk, Shopify). • Track and manage warranty claims, repairs, and replacements. Marketing Support • Help execute social media campaigns, including responding to comments and engaging with the community. • Coordinate customer reviews, testimonials, and user-generated content initiatives. • Contribute to marketing material development, from email templates to blog content. Project Management • Lead or support cross-functional projects that improve efficiency and customer experience. • Manage timelines and communicate progress to stakeholders. • Document processes and contribute to team-wide knowledge sharing. What We’re Looking For: • Experience: 5+ years in customer service, operations, or a related role; startup experience is a plus. • Adaptability: Ability to juggle diverse tasks in a fast-paced, ever-evolving environment. • Tech Savvy: Familiarity with tools like Shopify, Zendesk (or similar CRM systems), and social media platforms. • Communication Skills: Exceptional written and verbal skills; capable of clear, empathetic customer interactions. • Problem-Solving: Self-starter who can identify challenges and propose creative solutions. • Passion: A genuine interest in e-micro mobility, action sports, or urban riding is a bonus! What We Offer: • A chance to make a significant impact at an early-stage startup. • Collaborative, merit-based culture that values creativity and communication. • Competitive salary and opportunity for growth as the company scales. • Flexibility in work schedule and location. If you’re excited about building something from the ground up and making a difference for our customers and team, we’d love to hear from you! How to Apply: Send your resume and a brief cover letter explaining why you’re the perfect fit for this multipurpose role to [email protected] Apply Job!