Call Center Customer Service Representative (REMOTE)

Please note that this is a 6 months contract position. Location: Remote, Candidate must work CST hours. Hours: 8-4:30pm (15 minute break in the morning, 15 minute break in the afternoon) Must Have: • SAP (Data Entry, quoting) and Office 365 required. (minimum 1 year of experience) • Self motivated, team orientated Good to Have: • Microsoft Excel experience • S/4 Hana Experience Education/Experience: • High school diploma or GED preferred. • 1-2 years customer service related experience required. Day to Day: • Processing orders, quoting and helping team members work their overflow. • Running reports in SAP. Working and collaborating with the team. • Candidate will be trained on processes, its important for candidate to have the SAP experience to understand the role and be successful in the position. • Contractor will also be helping with debits, credits, and tracking shipments. Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. • Refer unresolved customer grievances to designated departments for further investigation. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. • Ability to work independently and manage one s time. • Ability to accurately document and record customer/client information. • Previous experience with computer applications, such as MS Outlook or data entry software. Applicants must provide their phone number. Reference job number A4437 Apply Job!