Inside Customer Manager- US- Remote

Inside Customer Manager About Kami Kami is not only an award-winning education technology company based in Auckland, New Zealand, but a thriving organization with talented, creative, and passionate people! It’s hard not to love what you do when you represent a product that makes a meaningful impact in over 44 million teachers’ and students’ lives. You’ll be joining Kami at a pretty magical time. Our user base is growing by the day. With a fast-growing team based in New Zealand, the US, Australia, South Africa, Europe, and Brazil, we couldn’t be more proud of the accomplishments and milestones we’ve achieved to date. This is your chance to join our team and become an integral member of Kami’s growth while shaping your future and having fun! We're seeking a proactive and customer-focused Inside Sales Customer Manager ready to make a real impact in a high-energy, fast-growing Kami. If you’re passionate about helping customers succeed, have a knack for building relationships, and are eager to develop your skills, this role could be perfect for you. We need diligent, energetic Account Managers to achieve our vision of a better way of learning for teachers and students and to maximize the benefits for their organization—in the USA and globally. As it's a remote role, persistence, resilience, and self-discipline are required for success. At Kami, successful account managers find advancement and personal fulfillment and are well rewarded. Job Title: Inside Customer Manager What you’ll do: • Connect with customers worldwide through email, Zoom, social media, and chat to build strong relationships and grow their usage of our products. • Manage and support your accounts through the subscription renewal process, finding creative ways to overcome objections, solve issues, and unlock new opportunities for account growth. • Act as the go-to, trusted resource for your customers, guiding them on how to get the most out of our offerings and helping them reach their goals. • Provide valuable feedback to our leadership team to help improve our processes, automate repetitive tasks, and enhance the overall customer experience. • Consistently meet renewal and expansion targets and support your customers’ ongoing success. • Satisfactory compliance with the Customer Management Expectations as set out and agreed upon each year What we’re looking for: • Experience and Energy: You have at least one (1) year of experience in Sales or one year of school administration, ideally in a fast-paced, customer-focused environment—bonus points if it’s been at a startup or in SaaS. • Passion for Helping Customers: You’re genuinely motivated to help customers overcome challenges and achieve their objectives. • Consultative Approach: You have a helpful, problem-solving mindset and can guide conversations to uncover customer needs and offer the right solutions. • Strong Communicator: You can explain the benefits of our solutions clearly and persuasively. • Curious and Inquisitive: You can ask insightful questions to understand the challenges faced by customers and are always seeking ways to add value. • Self-Starter and Team Player: You are motivated to succeed independently but know the importance of collaborating with your team to reach shared goals. What you’ll bring • Winning mindset that thrives in a fast-paced, goal-oriented environment • Ability to work in a high-intensity sales environment • A positive, coachable mindset • Minimum one (1) year of success in a Customer Manager role, ideally in a K-12 EdTech (or SaaS) environment; K-12 teaching experience is a plus (Two plus years preferred) with a proven track record of meeting and exceeding sales goals (or one year of school administration). • Demonstrated ability to meet agreed targets for subscription renewal and expansion consistently • Familiarity with education system purchasing processes and key decision-making stakeholders is a must. • Knowledge of CRM tools, marketing automation software, and virtual communication platforms. • Strong written and verbal communication skills • Passion for educating prospects and closing new opportunities, making an impact, building your skills, and helping customers achieve their best • A knack for asking great discovery questions to uncover new opportunities for Kami across the territory • Relevant college degree • Preferred Location- Central, Mountain or Pacific Time Zones • A self-starter with a documented track record of success Why Kami? • Great team: Founded by startup veterans and passionate engineers. Currently, in a scale-up stage, we are looking to expand our brand. • A fun, diverse, transparent, and vibrant scale-up culture empowers all our people to be leaders • Happiest customers: Helping thousands of schools worldwide through the digital transformation of education for the 21st century • Great Product with huge footprint: Already used by over 44M users in 200 countries - spread primarily by word of mouth • One of the world’s favorite classroom tools • Powerful Partners: Kami is a premier partner of both Google and Microsoft • Make an Impact: Help us progress the digital transformation of K-12 education for 21st-century learning with our student-centric learning environment If you’re looking for a new challenge and the opportunity to impact the lives of millions, this is your opportunity! Kami is an equal-opportunity workplace, and we would like to hear from all qualified applicants. If you have a disability or any special needs that we might need to accommodate, please let us know. Apply Job!