Customer Service Section Chief

Applications accepted from: All Persons Interested Division: Parts Reporting location: 100 Japhet* Workdays & Hours: Monday - Friday, 7:00 am - 4:00 pm (occasional weekend and evening hours may be required.)

• • Subject to Change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The Fleet Management department is seeking personnel who can oversee and manage multiple parts counters and inventory locations. Perform random audits of FMD parts warehouses to include P-Card transactions, inventory cycle counts, PO tracking and safety. Creates Purchase Requisitions in SAP for FMD parts locations and monitors contracts for budgetary expenditures. Performs "Receivers" invoice activities using COH SAP as required. For further information pertaining to the Fleet Management Department, please visit: Who is the Fleet Management Department? About Fleet Management Department . RESPONSIBILITIES/DUTIES • Oversees customer service supervisors and operations. • Researches, analyzes, and resolves more complex or sensitive customer problems and inquiries by various forms of communication i.e. phone, email, in person, etc. • Schedules and evaluates work assignments. • Oversees installation of equipment. • Manages the design, development, and/or implementation of technical training, i.e. development programs, system integrations, voice data services, etc. • Oversees internal collections; gathers and interprets data for collection activity. • Organizes and monitors lists to determine liens to be filed with outside agencies. • Oversees the scheduling and all follow up activities associated with administrative hearings, i.e. analyzing customer accounts, recommending corrections, rendering decisions, etc. • Plans, conducts, and revises audits. • Creates audit reports based on documented findings, draws conclusions, and makes recommendations. • Assists in developing, monitoring budgets, and inventories. • Assign and overlook tasks for merchandising team. • Performs other duties as assigned. WORKING CONDITIONS The position is physically comfortable most of the time with occasional periods of stooping, bending and/or lifting of materials up to 50 pounds. General office conditions. May require long periods of standing at counter.EDUCATIONAL REQUIREMENTS Requires a high school diploma or a GED. EXPERIENCE REQUIREMENTS Five years of administrative or customer service related experience is required. Substitutions: Associate’s degree may be substituted for up to two years of experience. Bachelor’s degree may be substituted for up to four years of experience. LICENSE REQUIREMENTS NonePreference will be given to candidates with previous knowledge/experience with MS Excel, MS Access, SAP, and Asset Works M5. Preference will be given to candidate(s) with general knowledge of automotive industry and 18 months of Supervisory experience in retail automotive. Must have previous experience performing parts inventory receiving and issuing knowledge. • *Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**SELECTION / SKILLS TESTS REQUIRED Department may administer skills assessment test SAFETY IMPACT POSITION - YES Yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification. PAY GRADE: 22 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-6049. If you need special services or accommodations, call (832) 393-6049. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Apply Job!