Remote Customer Service Representative

OVERVIEW: Join a leading Pharmacy Benefit Services (PBM) organization that is dedicated to enhancing the healthcare experience for over 33 million members through exceptional customer service. We are currently seeking a talented Remote Customer Service Representative to promptly address customer inquiries and support their needs. TITLE: Customer Service Representative - Remote DURATION: 6 months contract with high potential for extension. PAY RATE: $18.83/hr. on W2 contract. WORK SCHEDULE: Flexible availability required for a 24/7 call center environment with specific available shifts including:

• 9:30 am - 6:00 pm (Tue - Sat)
• 9:30 am - 6:00 pm (Sun - Thu)
• 1:30 pm - 10:00 pm (Sat - Wed)
• 10:30 am - 7:00 pm (Fri - Tue)

SELECTION PROCESS: Interviews conducted via video using Zoom or MS Teams. IMPORTANT WORK-FROM-HOME REQUIREMENTS:

• A wired LAN connection from the modem/router to your desktop or laptop is mandatory; wireless connectivity is not permitted.
• The client will provide a 2-meter LAN cable, but candidates must provide longer lengths if necessary.
• Candidates are required to have a table and office chair.
• Video usage during training, team meetings, and client-required sessions is expected.

JOB RESPONSIBILITIES:

• Engage with customers to provide information and address inquiries regarding products and services.
• Resolve service or billing complaints through efficient processes such as exchanges, refunds, and billing adjustments.
• Communicate with customers to provide updates on inquiries and claim investigations.
• Document customer interactions and actions taken to ensure accurate records.

JOB REQUIREMENTS:

• Education: High school diploma or GED.
• 0-2 years of customer service experience, preferably in a high call volume environment.
• Familiarity with computer applications, particularly MS Outlook and data entry software.
• Aptitude for accurately documenting customer information.
• Proficient in navigating computer software and dual screens.
• Strong communication and problem-solving skills are essential.
• Preferred Skills: A pharmacy background is a plus. Bilingual candidates fluent in Hmong, Spanish, or Mien are especially encouraged to apply.

If this position sounds like a great fit for you, we are eager to hear from you! We prioritize a rewarding work environment where our employees are valued and recognized. Join us for a fulfilling career with a company that puts people first. Company Overview: Amerit Consulting is a rapidly expanding staffing and consulting firm established in 2002, providing workforce solutions to organizations of various sizes nationwide. Our focus is on delivering excellent service and achieving customer satisfaction, which has fueled our growth into a leading provider of staffing services. Amerit Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply Job!