Customer Service Representative (Call Center)

Job Title: Customer Service Representative Job Description... Seeking a customer service representative for a growing team at a large call center in Tempe, AZ. The role will involve helping internal customers with various issues that arise in a warehouse and logistics environment. The ideal candidate will have experience in a high-volume call center using multiple internal systems. The ideal candidate will also be solution oriented, calm, patient, and have a strong desire to help their colleagues. Experience and Skills • One year of call center experience required preferably in logistics, collections, escalations, or help desk support • Aptitude and ability to work in "the grey" • Calls are not scripted, and the individual must be able to solve problems quickly • Deep dive each issue, use critical thinking skills, de-escalation, and ultimately finding resolution • Ability to navigate multiple systems and tools while providing a solution • Adaptability as rules and processes can change often Job Type This is a Contract-to-Hire position. Schedules and Work Setting • Training for the role will be Monday through Friday from 8:00 am to 5:00 pm • Post training hours will be 9:30 am to 6:00 pm • Shifts available are Tuesday to Saturday Or Sunday to Thursday OR Friday to Tuesday • This role will start as a hybrid position with three days a week in office, it WILL be moving to fully onsite in January of 2025. At that time, employees will be expected to transition to working in office full-time, 5 days a week. #azjobs24 Apply Job!