Inbound Call Center Representative
IMPORTANT! Please read the job description in full and answer ALL pre-screening questions before applying. Applicants who do not answer all of the pre-screening questions will not be considered. Iron Insights is looking to hire Inbound Call Center representatives for our growing team. This role is 100% remote working from home... Duties include but are not limited to: answering inbound phone lines, making outbound calls with and without predictive dialer technology, email communication, outbound follow-up calls, system documentation, troubleshooting, and problem-solving. What will you do: Answer phone professionally and expeditiously speaking with patients, insurance companies and pharmacies. Respond to customer inquiries in a timely manner Review customer insurance plan(s) to assist in patient assistance program (PAP) Research required information using available resources Handle and resolve customer complaints Provide customers with product and service information Identify and escalate priority issues Route calls to appropriate resource Maintain excellent notes in appropriate systems Help to maintain required project documentation Other tasks, as assigned What do you need: High School diploma or equivalent BA/BS preferred 1 year of relevant insurance verification and benefits investigation experience preferred 2+ years previous telephone customer service experience required, remote experience preferred Must have the ability to work remotely requires quiet, dedicated workspace, and high-speed internet connection that is hardwired to your company-provided laptop Strong problem-solving and root cause analysis skills Must be able to work undistracted for the entirety of remote shift Experience in a high-pressure and fast-paced environment Ability to receive feedback and improve performance base on coaching received Powerful customer focus; effective listener Ability to function effectively in a team environment Efficient computer and data entry skills; ability to learn new systems and programs quickly Strong multi-tasking ability Must be flexible to work all shifts including day/nights/weekends as needed for coverage The drive for self-development, the ability to collaborate, and an action-oriented work ethic Eligible to participate and not excluded from federal or state health care programs, including but not limited to Medicare and Medicaid Job Type: Full-time Pay: $18.00 - $20.00 per hour Benefits: 401(k) matching Dental insurance Health insurance Vision insurance Work from home Shift: Day shift Application Question(s): How many years experience do you have working in an inbound call center in a medical setting? Are you excluded from federal or state health care programs, including but not limited to Medicare and Medicaid? Please see this link for an explanation of this question: https://oig.hhs.gov/exclusions/effectsofexclusion.asp We are targeting early December as a start date followed by four-six weeks of training from 9:00-5:30 ET. Do you have conflicts that would prevent you from starting in early December and/or attending the training in full? Are you able to hardwire computer equipment using an ethernet cable? Work Location: Remote Apply Job!