CUSTOMER SUPPORT ASSOCIATE (WORK FROM HOME)

Employer Industry: Healthcare Technology Why Consider This Job Opportunity... • Salary up to $51K per year • Comprehensive benefits package including Medical, Dental, Vision, and Life insurance • Generous Paid Time Off (PTO) policy • Home office setup support with a technology stipend • Opportunity to work fully remote from anywhere in the U.S. • Fast hiring process for quick onboarding What To Expect (Job Responsibilities) • Triage, respond to, and resolve customer support cases • Troubleshoot and provide guidance on Elation EHR, Elation Billing, and Patient Passport applications via email, chat, phone, and screen share • Collaborate effectively with other members of the support team • Build expertise in all Elation products and maintain excellent attention to detail • Manage multiple tasks efficiently while demonstrating strong empathy in customer interactions What Is Required (Qualifications) • Strong collaboration skills and the ability to manage multiple tasks simultaneously • Exceptional attention to detail • Ability to troubleshoot and resolve customer inquiries effectively • Excellent verbal and written communication skills • Must demonstrate empathy when working with customers How To Stand Out (Preferred Qualifications) • Previous experience in a customer support role, particularly within healthcare technology • Familiarity with Electronic Health Record (EHR) systems • Experience in Revenue Cycle Management or related fields • Strong problem-solving abilities and a proactive approach to customer service • Knowledge of the healthcare industry and its regulations #HealthcareTechnology #CustomerSupport #RemoteWork #CareerOpportunity #FastHiring We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!