Ticketing and Chat support for Crypto start-up in US zone

Are You the Customer Support Champion We’re Looking For? We’re the dynamic start-up, pioneering the world of cryptocurrency trading bots. Our cloud-based software is your gateway to seamless, automated trading strategies... Picture this: zk-SNARKs, miners, nodes, bulls, bears, FOMO, and FUD. To the untrained ear, these might sound like Marvel villains or arcane incantations, but to you, they’re the language of magic. Crypto magic, to be precise. Our mission? Making crypto trading not just accessible but exhilarating. With our AI-driven bot, you’re part of a revolution, a system that handles over nine million transactions worth an eye-watering $2 billion every month. Now, imagine yourself at a crossroads. A fiery, epic junction like something out of Dark Souls III – dynamic lighting, smoldering brimstone, and nifty particle effects. On the left, a path of the mundane. On the right, an adventure with us. Which way will you go? The Role: We’re on the hunt for an enthusiastic and curious Customer Support Specialist located in the Central Standard Time zone/GMT-4/-5/-6/-7/-8. Your mission, should you choose to accept it, involves providing stellar support through email, community forums, and live chat. You’ll be the guiding light for our users, helping them navigate the exhilarating yet sometimes confusing world of cryptocurrency trading bots. What You’ll Be Doing: • Engaging with Customers: Respond to inquiries with professionalism and a touch of wit via email, chat, and forums. • Problem-Solving Guru: Assist users in troubleshooting and resolving issues related to our trading bot. • Empathy Extraordinaire: Maintain a high level of empathy and professionalism in every interaction. • Collaborative Innovator: Work with the team to refine and enhance our customer service processes and documentation. You’re Perfect for This Role If: • Hard demand, location: You’re in the Central Standard Time zone/GMT-4/-5/-6/-7/-8. No night shifts needed – your beauty sleep is safe! The job is for our Monday shift. • Experience: You’ve rocked a fast-paced customer support role before. • Linguistic Mastery: Fluent in written and spoken English. • Crypto Enthusiast: Passionate about and experienced in the world of cryptocurrencies. • Quick Learner: You pick up new concepts swiftly and have stellar problem-solving skills. Perks of Joining Our Team: • Competitive Salary: Because your skills are worth it. • Flexibility: Work from anywhere within the Central Standard Time zone/GMT-4/-5/-6/-7/-8. • Learning and Growth: Robust training budget to keep you at the cutting edge. How to Apply: Skip the formal motivation letter – we’d rather have a lively chat and tell you everything you want to know about life, the universe, and everything! Join us, where your passion for cryptocurrencies and dedication to outstanding customer service can truly shine. Show us what you’ve got Apply Job!