Remote Live Chat Associate

• *Job Title:** Remote Live Chat Associate • *Company:** Core-Mark Holding • *Location:** Seattle, Washington, US... • *Job Type:** Part-Time • *Seniority:** Associate Level • *Years of Experience:** 4 --- ### Job Description Core-Mark Holding is looking for a dedicated and reliable

Remote Live Chat Associate

to join our team in Seattle, Washington. We are seeking a motivated individual who thrives in a remote working environment and is eager to provide exceptional customer service through live chat. As a key member of our customer support team, you will be responsible for engaging with customers in real-time, answering inquiries, resolving issues, and ensuring a positive experience with our brand. ### Key Responsibilities -

Customer Engagement:

Respond promptly to live chat inquiries, providing accurate information and assistance to customers regarding our products and services. -

Problem Resolution:

Troubleshoot and resolve customer concerns efficiently, demonstrating empathy and professionalism while maintaining customer satisfaction. -

Account Management:

Assist customers with account-related inquiries, including order status, product information, return processes, and billing questions. -

Feedback Collection:

Gather and document customer feedback and suggestions for process improvements, collaborating with team leaders to implement changes. -

Product Knowledge:

Maintain up-to-date knowledge of our products, services, promotions, and policies to provide informed responses to customer queries. -

Collaboration:

Work closely with team members and other departments to coordinate responses to complex inquiries and improve overall service quality. -

Performance Metrics:

Meet and exceed predefined targets for response time, resolution rate, and customer satisfaction scores to contribute to the success of the team. -

Documentation:

Maintain accurate and thorough records of customer interactions in the CRM system for future reference and quality assurance. ### Requirements -

Experience:

A minimum of 4 years in customer service or a related field, with a strong preference for experience in live chat support. -

Technical Skills:

Proficiency in live chat software, CRM systems, and common office applications (MS Office, Google Suite). -

Personality Traits:

Must be reliable and highly motivated, with a strong sense of responsibility and ownership over work. -

Soft Skills:

Demonstrated people management skills to handle diverse customer interactions; excellent planning skills to manage workflow and priorities effectively. -

Communication Skills:

Outstanding verbal and written communication skills to convey information clearly and professionally. -

Flexibility:

Ability to adapt to changing priorities and work effectively in a fast-paced environment. ### Benefits -

Remote Work Flexibility:

Enjoy the convenience of working from home while maintaining a healthy work-life balance. -

Medical Coverage:

Access to comprehensive medical coverage to support your health and well-being. -

Travel & Spending Expenses:

Reimbursement for certain travel-related expenses and provisions for business-related spending. ### Working Environment At Core-Mark Holding, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our associates to take charge of their roles and contribute to a positive and productive workplace culture. ### Application Deadline • *Deadline to Apply:** October 10, 2024 ### Equal Opportunity Statement Core-Mark Holding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified candidates from all backgrounds to apply. --- If you are a motivated individual ready to make a difference while working flexibly, we invite you to apply for the Remote Live Chat Associate position at Core-Mark Holding! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Remote Live Chat Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job!