Call Center Customer Service Rep (Remote within MI)
Employer Industry: Health Intelligence and Engagement Solutions Why consider this job opportunity... - Salary up to $19.25/hour - Competitive paid time off benefit - Comprehensive medical, dental, vision, and company-paid life insurance - Professional development and tuition reimbursement funds - Opportunity for career growth and development - Fully remote position with necessary equipment provided What to Expect (Job Responsibilities): - Conduct inbound and outbound calls for health and wellness incentive programs - Summarize calls accurately by taking detailed notes - Address member questions and concerns, providing prompt resolutions - Register members for wellness programs and conduct health assessments - Manage multiple software interfaces for various wellness programs What is Required (Qualifications): - At least one year of customer service experience in a call center environment - Performance-driven with the ability to meet benchmark goals - Comfortable with a high volume of inbound and outbound calls - Ability to type at least 65 WPM - Bilingual in English/Spanish is required How to Stand Out (Preferred Qualifications): - Experience using software programs such as Five9 and MS Teams - Proven ability to remain professional and composed during calls - Excellent attendance record and punctuality - Capability to work in a remote home office setting - Experience in health and wellness programs #HealthIntelligence #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunity At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!