Remote Health Insurance Customer Service Specialist

Job Opportunity Overview

Are you committed to providing exceptional customer service? A dynamic team is seeking Remote Customer Service Representatives who are passionate about helping individuals navigate health insurance enrollment. If you thrive in a remote environment and want to make a meaningful impact, consider this opportunity... • *Key Responsibilities** • Manage inbound and outbound calls with a strong emphasis on customer satisfaction. • Oversee customer accounts and provide necessary technical support. • Accurately enter application data and respond to online inquiries via chat. • Adhere to established procedures and adapt to updates and project changes. • Showcase effective problem-solving skills along with time and task management. • Participate in required self-study, training, and assessments while following communication protocols. • *Requirements** • Applicants must be at least 18 years old. • Access to high-speed internet with a minimum of 35 mb/s, along with a dedicated, private workspace. • A personal laptop or desktop computer is necessary for the training period. • Commitment to full attendance during the initial 3-week training program. • Successful completion of a background check and health screening. • High-speed cable or fiber broadband internet with a hard-wired ethernet connection is essential (mobile and satellite internet is not compatible). • *Essential Skills** • Moderate to advanced computer skills and comfort with new technologies. • Strong verbal and written communication abilities. • Capability to work independently and stay self-motivated in a home setting. • A professional demeanor and a strong drive for success. • *What We Offer** • Paid training and pathways for career advancement. • Full-time, seasonal temp-to-permanent employment opportunities. • Incentives based on performance and attendance. • The flexibility of working from home. • A supportive and collaborative team atmosphere. • Benefits including a 401(k) match and Individual Coverage Health Reimbursement Arrangement (ICHRA). • Paid time off (PTO). • *Preferred Experience (not required)** • Background in customer or technical support roles. • Understanding of individual/group health insurance or the Affordable Care Act. • Experience in a call center environment and familiarity with CRM systems. • Spanish bilingual skills are appreciated but not mandatory. If you are ready to be part of a team that values your contributions and supports your professional development, consider applying today and begin making a difference from the comfort of your home! Employment Type: Full-Time Apply Job!