WFH Customer Service Representative

Looking for a Work From Home Opportunity? We have WFH Customer Service Representative positions available for US based applicants. At The Connection, we partner with a wide variety of well-known companies and industries to provide exceptional customer service and support. Currently hiring for full-time, EVENING and NIGHT SHIFT positions. Call Center Representative Responsibilities: • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. • Building lasting relationships with clients and other call center team members based on trust and reliability. • Utilizing software, databases, scripts, and tools appropriately. • Understanding and striving to meet or... exceed call center metrics while providing excellent consistent customer service. • Making sales or recommendations for products or services that may better suit client needs. • Taking part in training and other learning opportunities to expand knowledge of the company and position. • Adhering to all company policies and procedures. Call Center Representative Requirements: • High School Diploma or equivalent • More education or experience may be beneficial • Exceptional customer service, active listening, and verbal and written communication skills • Proficiency with computers, especially with CRM software • Strong typing skills‚ ability to type 20+ WPM • Ability to ask prying questions and diffuse tense situations • Strong time management and decision making skills • Adaptability and accountability The Equipment You will Need • Your own Windows-based PC computer with the required technical specifications (Chromebooks and Macs are not compatible) • Hard-wired, high speed internet >9 mpbs (check yours at Speed.com) • A dedicated telephone (landline) or smart phone/device is required at all times during employment • USB Headset • Video Camera We offer work from home opportunities, paid online training, medical, dental, life insurance, 401k plan options, paid time off and competitive pay. If you are looking for a work from home opportunity apply today! Currently hiring for full-time, EVENING and NIGHT SHIFT positions. The Connection is an EEO/Affirmative Action Employer M/F/D Job Type: Full-time Benefits: • 401(k) • Dental insurance • Health insurance • On-the-job training • Paid time off • Referral program • Work from home Shift: • Evening shift • Night shift People with a criminal record are encouraged to apply Application Question(s): • Applicant understands that they will be required to submit to a background check as part of the hiring process. • We currently hire in AZ, MN, WI, IL, TX, FL, GA, LA, NC, OH, MO, NY and PA. Do you currently live in one of our hiring states? Please note, you will not receive a response if you are applying outside of one of our hiring states. Education: • High school or equivalent (Required) Experience: • Customer Service: 1 year (Preferred) Work Location: Remote Apply Job!