Customer Service Representative - Kentucky - Remote | WFH

Job Title: Customer Advocate Are you passionate about delivering exceptional customer service and looking to be part of a dynamic and growing team? We're seeking a motivated and detail-oriented Customer Advocate to join our team. If you thrive in a fast-paced environment and are eager to make a difference, we'd love to hear from you...

What You'll Do

As a Customer Advocate, your primary mission will be to ensure our customers have a seamless and positive experience. You'll handle inbound and outbound communications via phone, email, chat, and other platforms, working to resolve issues and provide solutions. Your goal is to create a smooth journey for our customers from the moment they consider placing an order until they receive their products. Key Responsibilities • Respond to customer inquiries in a friendly and professional manner across various channels, including phone, email, and chat. • Utilize upselling techniques to enhance the customer experience. • Address customer issues effectively on the first contact and update detailed notes to maintain comprehensive customer records. • Stay informed about our products and services to provide accurate information. • Adhere to quality assurance standards and meet key performance indicators (KPIs). • Place outbound calls as needed and prevent cancellations or returns. • Escalate complex issues to management when necessary. • Maintain knowledge of internal systems and standard operating procedures (SOPs). • Monitor customer feedback and report trends to management. • Assist with special projects and training new team members as needed. What We're Looking For • High school diploma or GED. • At least 2 years of experience in a customer service or call center role. • Comfort with upselling and a strong ability to handle multiple systems and tasks simultaneously. • Excellent communication skills, both verbal and written. • Ability to work independently while contributing to a team environment. • A proactive mindset and openness to change and feedback. • Reliable attendance and a commitment to achieving KPIs. Additional Requirements • A computer, webcam, and USB headset (wireless headsets are not permitted). • Reliable Wi-Fi and a quiet, distraction-free workspace. • Successful completion of a background check and credit check (details provided). What We Offer • 100% remote work opportunity. • Competitive pay with bonus potential. • Comprehensive medical, vision, and dental coverage. • 401(k) with company match. • Generous PTO and paid parental leave. • Employee referral bonuses and student loan repayment assistance. • Professional development opportunities and volunteer time off. Skills And Abilities • Strong organizational skills and ability to manage multiple priorities. • Excellent problem-solving abilities and attention to detail. • Adaptability and eagerness to learn in a fast-paced environment. Physical And Mental Demands • Ability to sit for extended periods, perform repetitive motions, and use a computer for long hours. • Specific vision requirements include close, distance, and peripheral vision. Work Environment • A well-lit, climate-controlled office environment with routine office equipment. • Noise level typical of an office setting. Note: We are currently hiring in specific states. If you meet the qualifications and are excited about this opportunity, we encourage you to apply! Employment Type: Full-Time Apply Job!