Customer Service Representative FL DOC 20240730 (Remote)

Capitol Bridge is seeking Customer Service Representatives to work on an important government project. Salary: $17.50 p/h! Location: Anywhere in the 50 states. (Excluding Puerto Rico) We are looking for enthusiastic, experienced CSRs to continue to make a positive impact on our customers of the Florda Department of Commerce! Come join our Team! To prepare you for this endeavor, Capitol Bridge will offer paid, comprehensive training that will provide you with the tools and resources to assist caller(s) with the highest level of service, support, and professionalism. Candidate MUST be able to work a full-time schedule, Monday through Friday. Hours of Operation vary from 7:00 AM to 7:00 PM. (subject to business needs) This is a temporary project with a chance of contract extension. About Capitol Bridge Founded in 2012, Capitol Bridge is based in Arlington, Virginia and is a SBA 8(a) Certified Small Disadvantaged Business with proven expertise providing independent medical... reviews, records/data management services, medical coding, administrative staffing and eligibility reviews. Responsibilities: Using standard call-center technology: telephones, e-mail, and web browsers Assisting callers in finishing online applications Responding to telephone inquiries within set time parameters Reporting problems through an easy online system Respond to written and telephone inquiries from claimants and third-party contacts. Participate in other activities such as training, attending team meetings, reviews of internal and external communications. Adhering to provided schedule and privacy rules set forth by the programs we serve. Completing all assigned training as necessary Filling out timesheets Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service. Perform other duties as assigned by leadership. Education, Skills and Qualifications: Experience working with Florida Department of Commerce (Unemployment) Highly Preferred Must be able to speak and read English clearly, professionally, and fluently. High School diploma or equivalent is required. Minimum 1 year of customer service/call center experience required. Must be able to type a minimum of 20 WPM. Experience working with a PC and the Windows operating system is required. Ability to effectively work within established contractual turnaround times required. Must have excellent interpersonal and leadership skills and the ability to organize simultaneous tasks. Ability to work as a member of a team. Screening: You may be required to overgo Background screening and fingerprinting as a requirement of the Project Reasonable Accommodation Capitol Bridge complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact your recruiter. EEO Statement Capitol Bridge is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Texting Notice We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time Apply Job!