Senior Customer Service Representative (Escalations - Remote...

Employer Industry: Health and Wellness Why Consider This Job Opportunity... • Salary up to $55,000 • Opportunity for career advancement and growth within the organization • Remote work opportunity • Competitive total rewards package including a 401k with company match and healthcare coverage • Supportive and inclusive work environment • Chance to work with renowned brands in the health and wellness industry What To Expect (Job Responsibilities) • Answer consumer inquiries regarding product information under the guidelines of DSHEA • Document complaints accurately and handle refund and coupon processing • Maintain knowledge of brand information, product descriptions, and promotions • Assist with technical inquiries and complaint handling • Perform additional duties as assigned by the Supervisor What Is Required (Qualifications) • High School Diploma or GED required; Bachelor's degree preferred • 1+ years of Customer Service experience in a Call Center environment • Proficiency in MS Office (Word/Excel/Outlook/Teams) • Excellent communication, organizational, and problem-solving skills • Empathetic, patient, and able to work under pressure How To Stand Out (Preferred Qualifications) • Bilingual in Spanish • Experience in a health and wellness-related industry At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job! For more such jobs please click here!