Software Engineer (CCAI (Google Dialogflow, Big Query))

Remote - Developer Hollstadt Overview Hollstadt Consulting is a management and technology consulting firm dedicated to placing professionals at engagements where they will excel. When you work with us, you'll work with a refreshingly real company led and staffed by seasoned experts who are also down-to-earth, good people. We're committed to treating you with respect and helping you achieve your career aspirations. Since 1990, Hollstadt has been a trusted partner to more than 150 domestic and global companies and has successfully completed over 2,000 projects. Our continued growth has created challenging and rewarding opportunities for accomplished IT and Business Consultants. Hollstadt Consulting is an equal opportunity employer including disability/veteran.

Job Description

Title: Software Engineer (CCAI (Google Dialogflow, Big Query)) Contract to hire role (based on business needs and performance) Hours: Monday-Friday 8am-4pm or 9am-5pm MT (full-time 40 hours per... week) Length: 10/04/24 Location: fully remote Designs, modifies, develops, writes and implements software programming applications. Supports and/or installs software applications/operating systems. Participates in the testing process through test review and analysis, test witnessing and certification of software. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. Cisco CV, and ICM. Cisco/Genesys CCaaS and Google CCAI preferred. Expert in SQL required. Qualifications: • 5-10 years of experience • Cisco CVP, CUIC and ICM experience required • IVR Configuration Training, Required Application Certification • Call center experience preferred. Required vendor trainings. • Technical troubleshooting experience • IVR and call flow experience preferred • College degree in a related area of study preferred • Business analysis experience preferred • Proficient in Microsoft Office Applications (Excel and Visio) • Expert SQL experience preferred • Strong analytic and problem solving skills REQUIRED: CCAI (Google Dialogflow, Big Query) Job Tasks: • Configure, review and oversee documentation of call flows and interdepartmental documents and communications • Gather project requirements and configure to continually improve our member experience • Act as a voice application subject matter expert for the internal team and business partners • Join support calls with partner and providing sufficient details as needed to resolve issues • Assist in developing application roadmap and strategy • Application report gathering and analysis • Train and mentor team members on application and technical skills. Benefits + Perks Comprehensive Benefit Plan Hollstadt offers a competitive and comprehensive benefit package which includes Medical, Dental, Vision, Long Term/Short Term Disability, and Life Insurance. With three different medical plans to choose from, you can enroll in the coverage you need from single to family, or anywhere in between! Remarketing Process Hollstadt is based on retention and relationships. We get to know your strengths and career wishes throughout your assignment and then start remarket discussions 6-8 weeks prior to your end date. By being proactive, we are able to keep your down time between assignments as short as possible, unless you choose otherwise. Professional Development Hollstadt offers free bi-weekly training courses for our consultants as well as on-demand access to past sessions through our consultant portal. Trainings give our consultants the continuing education they need to excel on their projects. 401k + Matching One popular benefit is our 401(k) match on the first 4% of your contributions. Hollstadt wants to help you reach your long-term financial goals and understands that planning for your future is critical. Consultants also have access to support from a Financial Advisor. Bonus Opportunities We appreciate and reward loyalty. Join Hollstadt, stay for 5 years, and we’ll give you a $5,000 Longevity Award bonus! Additionally, we know great talent knows other great talent. If you are on contract with Hollstadt and refer one of your connections who gets placed, we’ll pay you $1,000! Ongoing Support & Networking We have made a significant investment in building a support program for our consultant team - so you never have to feel like you are going it alone. We also have a Consultant Coach program which acts like a 'work buddy' to provide a safe ear for questions or concerns at your client site Apply Job!