[Remote] Transcription Project Manager
Note: The job is a remote job and is open to candidates in USA. Planet Depos is seeking a Transcription Project Manager to oversee transcription jobs from start to finish. The role involves managing audio files, coordinating with reporters and transcribers, and ensuring timely responses to client requests.
Responsibilities
- Receive and track in audio and files from digital reporters
- Assign, coordinate, and track transcription assignments with resources and vendors
- Communicate regularly with digital reporters and transcribers regarding audio/transcript status and other client requests
- Provide feedback on digital reporter job submissions
- Monitor department inbox to promptly respond to client questions and other requests
- Field transcription-related phone calls and emails
- Maintain and update shared transcription calendars with deadlines
- Coordinate deliverables with production department
- Guide clients through the client-provided audio transcription request process, including providing cost estimates
- Enter job notes in Reporter Base
- Perform transcription duties as needed
- Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology
- Other duties as assigned
Skills
- Bachelor's degree and/or a minimum of three years' experience in an office or customer-service setting or a combination of education and industry experience required
- Must have superb written and verbal communication skills
- Experience with Microsoft Office products
- Strong attention to detail and excellent customer service skills
- Analytical and problem-solving skills
- Decision-making skills and good judgment
- Must be able to work in a professional and confidential environment
- Transcription experience preferred
Benefits
- Medical
- Dental
- Vision
- Voluntary Term Life Insurance
- Voluntary Long Term Disability
- PTO
- Paid Holidays
- 401(k)
- Employee Assistance Program (EAP)
Company Overview