Customer Service Professional- Remote

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This position is 100% remote

******* Now Hiring Customer Service Professionals... The role of a Customer Service Professional is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customer's primary point of contact, and Assurant is very much invested in your success in this role. Providing excellent customer service is top priority for us! Acting as the customer's primary point of contact, you will: ? Receive in-bound calls from customers who want to open a claim ? Listen, solve problems, answer questions and work with them to find a resolution ? Use your expertise to proactively make recommendations that will help customers avoid future issues Benefits and Pay: ? Medical benefits begin on your first day ? Paid training that enables you to learn the business, systems, and policies ? Tuition reimbursement available after 6 months, up to $5000/annually ? Competitive paid time off ? The diversity - every day and every customer are different ? The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team Requirements: ? Minimum high school diploma or GED ? Relentless drive to provide exceptional customer service ? Excellent communication and listening skills ? Strong attention to detail and problem-solving skills ? Ability to adapt to change and work well in a fast-paced environment ? Ability to multi-task using technology while handling calls When you work: ? Our hours of operation are 8am - 12 am EST Monday - Sunday ? 40 hours a week shifts can change to meet business need ? We do pay shift differentials for night and weekend schedules worked When you start, we train you: ? It's a combination of "classroom" & "on the job" training that is typically 2 weeks long but duration can vary ? Virtual classroom training hours are typically Monday through Friday from 8am - 5pm EST Pay Range: $14.36 - $22.25 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What's the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America's Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions Apply Job!