Temporary Bilingual Customer Support Representative – Remote (Spanish/English) – 90‑Day Assignment with Potential Extension

About arenaflex – A Leader in Customer Experience

arenaflex is a global retail and e‑commerce powerhouse renowned for its commitment to delivering “Happy to Help” service across millions of daily interactions. Our Contact Center teams are the front line of a fast‑growing, technology‑driven organization that handles more than 10 million contacts each year through phone, chat, email, and social channels. At arenaflex, we invest heavily in our people, fostering a culture where curiosity, integrity, and continuous improvement are celebrated. Whether you are just starting your career or looking to deepen your expertise, arenaflex provides the platform, tools, and mentorship to help you thrive.

Role Overview

We are seeking enthusiastic, career‑oriented individuals who are fluent in both Spanish and English to join our Remote Customer Care team on a temporary basis. This 90‑day provisional assignment offers a unique opportunity to work from home, engage with a high‑volume, metrics‑driven environment, and potentially extend your contract based on performance and business needs. As a Temporary Bilingual Customer Support Representative, you will be the voice of arenaflex, delivering best‑in‑class assistance to customers, store associates, and internal partners.

Key Responsibilities

• Handle a high volume of inbound communications—including phone calls, live chats, and email inquiries—while maintaining a professional, conversational tone.
• Navigate multiple internal systems and databases to accurately answer questions, troubleshoot issues, and resolve customer concerns.
• Utilize arenaflex’s knowledge base, scripts, and escalation procedures to ensure timely and effective problem resolution.
• Document each interaction in the CRM system with clear, concise notes that capture the essence of the customer’s request and the steps taken.
• Meet or exceed daily, weekly, and monthly performance metrics such as Average Handle Time (AHT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores.
• Collaborate with cross‑functional teams—including technical support, fulfillment, and store operations—to address complex issues that require multi‑departmental coordination.
• Identify recurring trends or pain points and proactively share insights with leadership to drive continuous improvement initiatives.
• Adhere to arenaflex’s compliance standards, data privacy policies, and security protocols during every customer interaction.
• Participate in mandatory training sessions, role‑plays, and ongoing coaching to sharpen product knowledge and communication skills.
• Demonstrate punctuality, reliability, and a strong work ethic, contributing to a positive team atmosphere and overall business success.

Required Qualifications

• Language Proficiency: Fluent in both Spanish and English (spoken and written) with the ability to switch seamlessly between languages.
• Typing Speed: Minimum 25 words per minute (WPM) to ensure efficient data entry and documentation.
• Education: High school diploma or GED equivalent.
• Technical Skills: Proficiency with Microsoft Office Suite (Outlook, Word) and basic computer navigation.
• Experience: Demonstrated customer service experience, preferably in a contact‑center or retail environment.
• Training Completion: Successful completion of arenaflex’s mandatory onboarding and compliance training.
• Eligibility: Must reside in one of the approved states: AL, AR, AZ, FL, GA, ID, KS, KY, LA, ME, MD, MI, MO, MS, NE, NM, NC, OH, OK, SC, TN, TX, UT, VT, VA, WY.

Preferred Qualifications

• At least six months of experience working in a high‑volume contact center or retail setting.
• Prior exposure to computer processing or data‑entry software beyond basic Microsoft Office tools.
• Familiarity with CRM platforms, ticketing systems, or omnichannel support tools.
• Demonstrated ability to meet or exceed performance metrics in a fast‑paced environment.
• Strong problem‑solving aptitude and a customer‑centric mindset.

Core Skills & Competencies

• Communication: Clear, empathetic, and persuasive verbal and written communication in both languages.
• Active Listening: Ability to understand customer needs, ask probing questions, and provide tailored solutions.
• Time Management: Efficiently juggle multiple tasks while maintaining high quality and accuracy.
• Technical Acumen: Quick learner with the capacity to master new software, tools, and processes.
• Team Collaboration: Works well with peers, supervisors, and cross‑functional partners to achieve shared goals.
• Integrity & Accountability: Upholds arenaflex’s values by acting responsibly and owning outcomes.
• Adaptability: Comfortable with shift flexibility, including day, evening, and morning schedules, and able to thrive in a remote work setting.

Shift & Schedule Options

arenaflex operates a 24/7 customer care model, offering a variety of shift patterns to accommodate different lifestyles:

• 8‑hour day shifts (typically 8 AM – 4 PM)
• 8‑hour evening shifts (typically 4 PM – 12 AM)
• 8‑hour morning shifts (typically 6 AM – 2 PM)
• Weekend and holiday coverage as needed

All shifts are remote, allowing you to work from the comfort of your home while staying connected to the arenaflex team through secure VPN and collaboration tools.

Compensation & Benefits

While specific salary details will be discussed during the interview process, arenaflex offers a competitive hourly rate commensurate with experience and market standards. Additional benefits for this temporary assignment include:

• Fully remote work setup with a stipend for home office equipment.
• Access to arenaflex’s employee assistance program (EAP) for mental health and wellness support.
• Opportunities for overtime and shift differentials based on demand.
• Eligibility for performance‑based bonuses and recognition programs.
• Potential pathway to a permanent role if performance exceeds expectations and business needs align.

Career Development & Learning Opportunities

arenaflex believes that employee growth fuels organizational success. During your tenure, you will receive:

• Comprehensive onboarding that covers arenaflex’s products, policies, and technology platforms.
• Ongoing coaching sessions with experienced mentors to refine your communication and problem‑solving skills.
• Access to a digital learning hub featuring courses on customer experience, conflict resolution, and advanced CRM techniques.
• Opportunities to cross‑train in other contact‑center functions, such as outbound sales or technical support, expanding your skill set.
• Networking events (virtual) that connect you with peers across the organization, fostering a sense of community despite the remote setting.

Work Environment & Culture at arenaflex

Our remote teams are built on trust, collaboration, and a shared commitment to excellence. At arenaflex you will experience:

• A supportive leadership team that values feedback and encourages continuous improvement.
• Recognition programs that celebrate individual and team achievements, from “Agent of the Month” awards to peer‑to‑peer shout‑outs.
• A diverse and inclusive workplace where bilingual talent is not only welcomed but actively sought after.
• Regular virtual town‑halls and Q&A sessions with senior executives, keeping you informed about company direction and strategic initiatives.
• State‑of‑the‑art communication tools (e.g., Teams, Slack, Zoom) that keep you connected to colleagues, resources, and real‑time support.

Application Process

If you are ready to bring your bilingual expertise to a dynamic, customer‑focused environment and make a tangible impact within a leading global retailer, we encourage you to apply today. Follow the link below to submit your application, upload your resume, and complete the short screening questionnaire.

Apply Job!

Join arenaflex and Make a Difference

At arenaflex, every interaction matters. By joining our Remote Customer Care team, you will help shape the experiences of millions of shoppers, store associates, and partners worldwide. Your dedication, bilingual communication skills, and commitment to excellence will be recognized, rewarded, and celebrated. Don’t miss this chance to launch or accelerate your career with a company that truly invests in its people.

We look forward to welcoming you to the arenaflex family!