Financial Controller / Senior Manager
This is a remote position. Financial Controller / Senior Manager – BPO Accounting & FInance Position Overview We are seeking an experienced Senior Manager – Bookkeeping (BPO) to lead our outsourced bookkeeping practice. The role requires a strategic leader with deep accounting expertise, proven operational management skills, and the ability to drive service excellence in a fast-paced, client-centric environment. The Senior Manager will oversee delivery teams, ensure compliance with accounting standards, optimize processes, and nurture strong client relationships. The emoluments will be in-line with the candidate’s experience and qualifications.
Key Responsibilities
Service Delivery & Operations ● Lead day-to-day operations of the bookkeeping function within the BPO business unit. ● Ensure accurate, timely, and compliant delivery of bookkeeping services (AP, AR, bank reconciliations, journal entries, financial reporting, etc.). ● Implement and maintain SLAs, KPIs, and quality assurance frameworks. ● Monitor workload allocation, resource utilization, and productivity across teams. Client Management ● Serve as the senior point of contact for key client accounts. ● Build and maintain trusted relationships with client CFOs, finance managers, and controllers. ● Conduct regular client reviews, identify service gaps, and proactively recommend improvements. ● Support client onboarding, transitions, and escalations. Leadership & People Development ● Manage and mentor bookkeeping delivery managers, team leads, and staff accountants. ● Drive professional development and training programs. ● Foster a culture of accountability, continuous improvement, and client-first mindset. Process Improvement & Technology ● Understand and actively use AI driven solutions for efficient delivery. ● Drive automation and technology adoption in bookkeeping processes. ● Evaluate and implement best practices in accounting operations, controls, and reporting. ● Partner with transformation teams to streamline workflows and optimize cost efficiency. ● Stay current on industry trends, accounting standards, and BPO innovations. Qualifications & Experience Qualified Accountant ● 10+ years’ experience in accounting, with at least 5 years in BPO/shared services or outsourcing leadership. ● Strong knowledge of GAAP/IFRS and bookkeeping best practices. ● Proven track record managing multi-client, multi-geography bookkeeping operations. ● Hands-on experience with accounting systems (QuickBooks, Xero, NetSuite, SAP, Oracle, etc.). ● Demonstrated success in people leadership, coaching, and performance management. ● Excellent communication, stakeholder management, and problem-solving skills. ● Experience in automation, RPA, or accounting technology transformation is a plus. Key Competencies ● Strategic thinking with operational discipline ● Strong financial and analytical acumen ● Leadership & team-building skills ● Client relationship management ● Process improvement & innovation mindset ● High integrity and commitment to quality Apply To This Job