Customer Quality Engineer

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description:

Job Description

Summary: Customer Quality Engineer will be the face for Quality to various 3M customers in the Chennai region working very closely with them in understanding their current, future and potential Quality requirements/ concerns & taking up them with the CFT to drive resolution in terms of corrective, preventive or improvement actions. This CQE position will play an important role in ensuring timely resolution of customer concerns and preventing any disruption to assembly operations. In addition, this role will proactively capture the voice of the customer at FATP (Final assembly and testing plant) locations, strengthen customer engagement, and continuously support improvement in the overall customer quality experience. The Position will also work with local and Global teams to ensure quality issues are resolved on time and work towards achieving zero defect target Primary Responsibilities include but are not limited to the following: Handling customer complaints, deployment of containment action to avoid line issues/ stoppage, driving permanent corrective & preventive action in co-ordination with technical & plant teams Ensure on time Closure of CAPA on customer portals Negotiation & convincing customer in case of a concern at customer end where there is no quality issue from 3M product Regularly visits customers to keep up the Quality rhythm. Participation in trials at customer line for New Products and preventing Quality concerns Provide inputs to CFT & manufacturing plant on new products/ customer complaints based on observations at customer end for necessary corrective / preventive actions Works closely with global technical and quality teams Drive projects for achieving customer Quality targets to achieve zero defect Participates in project planning. Assists in establishing project objectives and priorities. Maintains an awareness of Quality and works with the regional Technical & sales teams. Leads customer meetings on Quality complaints/improvement. Work on necessary quality documentation Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms. Apply To This Job