[Remote] Director of People Operations

Note: The job is a remote job and is open to candidates in USA. Higharc is a VC-backed startup revolutionizing home design and construction, seeking a strategic Director of People Operations to enhance their remote-first team culture. The role involves leading a team to build scalable People Ops functions, ensuring a cohesive employee experience and managing organizational change.

Responsibilities

• Build and own the People Ops roadmap, translating company objectives into programs that scale with how Higharc actually operates — high trust, high accountability, high autonomy
• Lead, mentor, and develop the People Ops team — setting clear KPIs, removing blockers, and investing in their growth
• Evolve our remote-first culture with systems and programs built around accountability, autonomy, and resilience — the kind that make distributed work a competitive edge
• Refine our performance management and engagement programs to create a culture where high standards and high trust coexist
• Build and lead a manager training and support program so our people leads are effective, consistent, and equipped to build strong teams
• Oversee IT systems, benefits, compliance, and help desk — the operational infrastructure that makes everything else run
• Serve as the point person for organizational change and internal communication, ensuring shifts land clearly and with context
• Partner cross-functionally with Recruiting and Events to ensure consistency across all employee experience workstreams

Skills

• 7–10 years in People Ops or HR, with a proven track record of building programs that scale — not just inheriting and maintaining them
• At least 2–3 years leading a People Ops team in a high-growth tech environment
• Significant experience leading distributed teams and navigating the real cultural and operational challenges of remote-first work
• A data-driven approach to people decisions — you use engagement scores, retention trends, and performance data to iterate, not just report
• The communication skills to translate a difficult policy change or comp redesign into a clear, human message that lands well across the company
• Deep familiarity with modern HR tech: Lattice, Rippling, Slack, Notion, Asana, and Google Workspace

Benefits

• Comprehensive medical, dental, and vision coverage
• Unlimited PTO
• Meaningful maternity/paternity leave
• Short and long-term disability plans
• 401K
• A stipend to create the ideal home office

Company Overview