[Remote] Client Operations Business Transformation and AI Lead

Note: The job is a remote job and is open to candidates in USA. Solventum is a new healthcare company dedicated to improving lives through innovative solutions at the intersection of health, material, and data science. As the Business Transformation and AI Lead, you will oversee the lifecycle of AI-powered solutions, translating business needs into scalable workflows and collaborating with various teams to enhance operational standards and outcomes.

Responsibilities

• Lead the end-to-end lifecycle of AI-powered solutions, from opportunity assessment and business case development through deployment, monitoring, and continuous improvement
• Translate business needs into scalable AI-enabled workflows with clear KPIs, ROI models, success metrics, and operational standards
• Partner across product, engineering, data science, and operations teams to redesign processes, reduce manual effort, and improve customer and business outcomes
• Establish governance for model performance, compliance, responsible AI practices, and workflow quality to ensure reliable and ethical use of AI solutions
• Drive stakeholder alignment, adoption, training, and change management while fostering a culture of innovation, operational excellence, and continuous improvement

Skills

• Bachelor's Degree or higher AND seven (7) years of experience in business process management, operations, product, AI, automation, or digital transformation roles in a private, public, government or military environment
• High School Diploma/GED AND fourteen (14) years of experience in business process management, operations, product, AI, automation, or digital transformation roles in a private, public, government or military environment
• Strong understanding of AI technologies including LLMs, NLP, machine learning, RPA, and predictive analytics
• Experience with workflow and automation platforms such as ServiceNow, Salesforce, UiPath, Power Automate, or similar technologies
• Demonstrated ability to translate business requirements into technical specifications, process maps, and scalable operating models
• Strong analytical, problem-solving, communication, and stakeholder management skills with a data-driven mindset
• Familiarity with change management frameworks such as Prosci, ADKAR, or similar methodologies
• Familiarity with Scaled Agile Framework (SAFe) is a structured approach for applying Lean-Agile principles across large enterprises
• Experience leading AI transformation initiatives in enterprise, software, or complex operational environments
• Background in knowledge management, technical writing, business or support operations, and training development
• Lean, Six Sigma, BPM, or related process improvement certification
• Experience with cloud platforms such as Azure, AWS, or GCP and familiarity with data pipelines
• Understanding of AI governance, model monitoring, and responsible AI principles

Benefits

• Medical, Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• Retirement Benefits

Company Overview