[Remote] ServiceNow Program Manager

Note: The job is a remote job and is open to candidates in USA. Ondaro is currently seeking a ServiceNow Project Manager to lead the delivery and coordination of ServiceNow implementation and enhancement projects. The role involves working closely with clients, architects, consultants, and technical teams to ensure successful project execution and high-quality delivery throughout the project lifecycle.

Responsibilities

• Lead the planning, execution, monitoring, and successful delivery of ServiceNow implementation and enhancement projects
• Coordinate cross-functional teams including consultants, developers, architects, business analysts, and client stakeholders
• Manage project scope, timeline, budget, risks, issues, and dependencies throughout the project lifecycle
• Facilitate project governance activities including status meetings, steering committees, action tracking, and executive reporting
• Ensure alignment between business requirements, project objectives, and ServiceNow platform capabilities
• Drive project planning activities including resource allocation, milestone definition, sprint planning, and delivery forecasting
• Monitor project progress and proactively identify and mitigate delivery risks, blockers, and scope changes
• Maintain effective communication with internal teams, customers, third-party vendors, and leadership stakeholders
• Support change management, user adoption, and transition-to-support activities as needed
• Ensure project documentation, deliverables, and acceptance processes are completed according to organizational standards and customer expectations
• Collaborate with sales, pre-sales, and delivery leadership to support project staffing, estimations, and customer satisfaction initiatives
• Promote delivery best practices, process consistency, and continuous improvement across ServiceNow projects and programs

Skills

• Strong leadership and organizational skills with the ability to manage multiple ServiceNow projects and priorities simultaneously
• Excellent communication and stakeholder management skills, with the ability to engage effectively with technical teams, business users, and executive leadership
• Proven ability to lead cross-functional teams in a collaborative and delivery-focused environment
• Strong problem-solving and decision-making capabilities, with a proactive approach to identifying and mitigating risks and blockers
• Experience managing project scope, timelines, budgets, dependencies, and customer expectations in fast-paced environments
• Adaptability and willingness to navigate changing priorities, evolving business requirements, and complex project environments
• A customer-focused mindset with a commitment to delivery quality, transparency, and continuous improvement
• Understanding of Agile, Scrum, Waterfall, or hybrid delivery methodologies within enterprise technology projects
• Familiarity with ServiceNow platform capabilities, implementation lifecycle, and enterprise service management concepts
• Ability to work consultatively with customers and internal stakeholders to align delivery outcomes with business objectives

Benefits

• Ondaro's success is based on our most valuable asset - our people.
• We offer a robust benefits package designed with your needs in mind.
• We are passionate about investing in our people and support your continued education and career development.

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